Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner M1-AI] Why Won't My Pool Cleaner Power On?
Troubleshooting: Check whether the robot cannot power on due to a low battery. If the robot has not been used for an extended period, charge it for at least 3 hours longer than the expected chargin...
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[Pool Cleaner KN] Why Won't My Pool Cleaner Power On?
Troubleshooting: Check whether the robot cannot power on due to a low battery. If the robot has not been used for an extended period, charge it for at least 3 hours longer than the expected chargin...
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[Pool Cleaner K] Why Won't My Pool Cleaner Power On?
Troubleshooting: Check whether the robot cannot power on due to a low battery. If the robot has not been used for an extended period, charge it for at least 3 hours longer than the expected chargin...
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[Pool Cleaner M1-AI] Why Isn't My Pool Cleaner Moving After Being Placed in the Pool?
Before placing the robot in the pool, please manually select the desired cleaning mode:If operating the robot via the control panel:Select the desired cleaning mode, press the Power button to start...
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[Pool Cleaner KN] Why Isn't My Pool Cleaner Moving After Being Placed in the Pool?
Before placing the robot in the pool, please manually select the desired cleaning mode:If operating the robot via the control panel:Select the desired cleaning mode, press the Power button to start...
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[Pool Cleaner K] Why Isn't My Pool Cleaner Moving After Being Placed in the Pool?
Before placing the robot in the pool, please manually select the desired cleaning mode:If operating the robot via the control panel:Select the desired cleaning mode, press the Power button to start...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner wheelies or keeps floating at the front?
Troubleshooting TipsCheck where the floating occurs:1. First confirm whether the floating happens on a flat pool floor or in a shallow-to-deep transition / sloped area.2. If it happens on a flat su...
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[Pool Cleaner K] Will the Pool Cleaner park itself at the pool edge after cleaning? Will it automatically return to the starting spot or waterline?
After completing a cleaning cycle, the Pool Cleaner will automatically move toward and park along the pool edge for easier retrieval.Please note:The Pool Cleaner does not necessarily return to the ...
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Why is the “Get Verification Code” button grayed out after I enter my email address in the App?
If the “Get Verification Code” button remains grayed out after entering your email address, please check the following:1. Check for an underline under the email addressIf the email address appears ...
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[Pool Cleaner KN] What should I do if debris is leaking from the Pool Cleaner while cleaning?
Troubleshooting Tips1. Filter Basket Is OverloadedIf the filter basket is full, water may bypass the filter and carry debris back into the pool.Remove the filter basket and empty it. Rinse the filt...