Advanced Support
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Activity overview
Latest activity by Advanced Support-
Advanced Support created an article,
[Swim Jet P] Can I order the Swim Jet P Series in Europe?
The Swim Jet P Series is not currently available for direct purchase through our official store in Europe, and orders placed through our official website cannot be shipped to European destinations....
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Advanced Support created an article,
[Swim Jet X] How to power on the Swim Jet X Series? Why does the Power Box screen not light up after pressing the power button?
First, make sure the physical power switch located on the left side of the Power Box is turned on. Press it firmly once until you feel a slight click and the switch sinks in.After turning on the ph...
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Advanced Support created an article,
[Pool Cleaner M1-AI] How to Set Up Video
How to Set up iGarden Pool Cleaner M1-AI SeriesVideo Link: https://www.youtube.com/watch?v=zQnt5bJKmwM
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Advanced Support created an article,
[Pool Cleaner M1-AI] Why is there still debris in the pool after cleaning? Why does the Pool Cleaner have poor suction?
Troubleshooting Tips:1. Heavy debris remainsa. The Pool Cleaner is primarily designed for daily maintenance cleaning rather than removing extremely heavy debris in a single cycle.b. Run the pool pu...
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Advanced Support created an article,
[Pool Cleaner K] Why is there still debris in the pool after cleaning? Why does the Pool Cleaner have poor suction?
Troubleshooting Tips:1. Heavy debris remainsa. The Pool Cleaner is primarily designed for daily maintenance cleaning rather than removing extremely heavy debris in a single cycle.b. Run the pool pu...
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Advanced Support created an article,
[Pool Cleaner KN] Why is there still debris in the pool after cleaning? Why does the Pool Cleaner have poor suction?
Troubleshooting Tips:1. Heavy debris remainsa. The Pool Cleaner is primarily designed for daily maintenance cleaning rather than removing extremely heavy debris in a single cycle.b. Run the pool pu...
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Advanced Support created an article,
[Pool Cleaner KN] What should I do if the track of the Pool Cleaner comes off?
Please try reinstalling the track onto the robot properly and check whether it is securely fitted before using the cleaner again.If the track continues to come off during operation, please provide ...
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Advanced Support created an article,
[Pool Cleaner M1-AI] What should I do if my Pool Cleaner cannot climb to or clean the stairs or entry steps?
This is more likely to happen in pools with narrow stairs, curved steps, bench or ledge designs, where the robot may not clean these areas. In most cases, the robot will reverse and move away autom...
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Advanced Support created an article,
[Pool Cleaner K] What should I do if my Pool Cleaner cannot climb to or clean the stairs or entry steps?
This is more likely to happen in pools with narrow stairs, curved steps, bench or ledge designs, where the robot may not clean these areas. In most cases, the robot will reverse and move away autom...
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Advanced Support created an article,
[Pool Cleaner KN] What should I do if my Pool Cleaner cannot climb to or clean the stairs or entry steps?
This is more likely to happen in pools with narrow stairs, curved steps, bench or ledge designs, where the robot may not clean these areas. In most cases, the robot will reverse and move away autom...