Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner KN] Do I need to power off the Pool Cleaner KN after every use?
No, you don't need to turn off the power switch (located behind the filter) after daily use — the robot can remain powered on. If you won’t be using the robot for an extended period, turn off the p...
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[Pool Cleaner KN] Does the Pool Cleaner KN clean stairs or edges?
The Pool Cleaner KN is great at cleaning your main pool floor and walls, ensuring a clear pool with minimal effort. However, because of its size and design, it may not reach narrow areas like stair...
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[Pool Cleaner KN] What should I do if my pool cleaner gets stuck on the drain?
Due to its low chassis design, the robot may occasionally get caught on a pool drain cover and may not be able to free itself automatically.You can check for OTA updates in the app to ensure you ar...
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[Pool Cleaner K] Why does my Pool Cleaner flip over?
Troubleshooting tips:1. Overloaded Filter: A full or clogged filter can affect the robot’s balance and movement, so please clean it.2. Insufficient Water Level: In shallow areas, the self-righting ...
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[Pool Cleaner KN] What should I do if my Pool Cleaner gets stuck on the stairs?
This is more likely to happen in pools with narrow stairs, curved steps, bench or ledge designs. Pool stairs and irregular transitions may sometimes interfere with the robot’s navigation and cause ...
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[Swim Jet X] Why is the Swim Jet X Series not fully charged or low on battery when delivered?
For transportation safety reasons, the battery is partially discharged to below approximately 30% before shipment. This follows international battery transportation safety regulations and helps ens...
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[Pool Cleaner KN] Does the Pool Cleaner clean a tanning ledge?
Yes, the Pool Cleaner can climb onto and clean a tanning ledge as long as the water depth is greater than 40 cm (1.3 ft), which allows the robot to maintain proper operation and suction performance.
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[Pool Cleaner K] Does the pool cleaner clean stairs or edges?
The Pool Cleaner K is great at cleaning your main pool floor and walls, ensuring a clear pool with minimal effort.However, because of its size and design, it may not reach narrow areas like stairs ...
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[Pool Cleaner M1-AI] Why does my Pool Cleaner go back and forth or repeatedly clean the same area in the pool?
This behavior can be caused when your pool has slopes, irregular shapes, or obstacles—causing deviations from the ideal S‑shaped path. In such cases, the unit may keep cleaning over the same area, ...
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[Pool Cleaner M1-AI] How do I charge the Pool Cleaner M1-AI series?
For M1-AI models:1. Connect the original adapter to a power source (100–240V).2. Make sure the charging port is dry before connecting.3. Charge in an environment of 6°C–35°C.4. When all three green...