Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner M1-AI] What should I do if my Pool Cleaner wheelies or keeps floating at the front?
Troubleshooting TipsCheck where the floating occurs:1. First confirm whether the floating happens on a flat pool floor or in a shallow-to-deep transition / sloped area.2. If it happens on a flat su...
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[Pool Cleaner K] Will the Pool Cleaner park itself at the pool edge after cleaning? Will it automatically return to the starting spot or waterline?
After completing a cleaning cycle, the Pool Cleaner will automatically move toward and park along the pool edge for easier retrieval.Please note:The Pool Cleaner does not necessarily return to the ...
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Why is the “Get Verification Code” button grayed out after I enter my email address in the App?
If the “Get Verification Code” button remains grayed out after entering your email address, please check the following:1. Check for an underline under the email addressIf the email address appears ...
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[Pool Cleaner KN] What should I do if debris is leaking from the Pool Cleaner while cleaning?
Troubleshooting Tips1. Filter Basket Is OverloadedIf the filter basket is full, water may bypass the filter and carry debris back into the pool.Remove the filter basket and empty it. Rinse the filt...
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[Pool Cleaner M1-AI] Why does the battery level shown on the App differ from the Pool Cleaner?
The battery level shown in the App may not update immediately. The Pool Cleaner needs to be within Wi-Fi range with a stable Wi-Fi signal to synchronize its battery status with the App. After takin...
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[Pool Cleaner K] Why does the battery level shown on the App differ from the Pool Cleaner?
The battery level shown in the App may not update immediately. The Pool Cleaner needs to be within Wi-Fi range with a stable Wi-Fi signal to synchronize its battery status with the App. After takin...
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[Pool Cleaner KN] Why does the battery level shown on the App differ from the Pool Cleaner?
The battery level shown in the App may not update immediately. The Pool Cleaner needs to be within Wi-Fi range with a stable Wi-Fi signal to synchronize its battery status with the App. After takin...
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[Pool Cleaner KN] What should I do if my Pool Cleaner immediately shows as fully charged after the charger is connected?
Troubleshooting Tips:1. Restart the Pool Cleaner, as this may resolve a temporary system issue.2. Check the ambient temperature. If the temperature is below 10°C (50°F), the battery protection syst...
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[Pool Cleaner K] What should I do if my Pool Cleaner immediately shows as fully charged after the charger is connected?
Troubleshooting Tips:1. Restart the Pool Cleaner, as this may resolve a temporary system issue.2. Check the ambient temperature. If the temperature is below 10°C (50°F), the battery protection syst...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner immediately shows as fully charged after the charger is connected?
Troubleshooting Tips:1. Restart the Pool Cleaner, as this may resolve a temporary system issue.2. Check the ambient temperature. If the temperature is below 10°C (50°F), the battery protection syst...