Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner M1-AI] How do I clean algae or fine debris with the Pool Cleaner?
The Pool Cleaner comes with a dual-layer filtration system designed to handle both large debris and fine particles. The 60μm fine filter is effective for capturing algae, dust, and fine sand, but i...
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[Pool Cleaner KN] How do I charge the Pool Cleaner KN?
1. Connect the original adapter to a power source (100–240V). 2. Make sure the charging port is dry before connecting. 3. Charge in an environment of 6°C–35°C (43°F–95°F). 4. When all three green l...
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[Pool Cleaner K] Do I need to power off the Pool Cleaner K after every use?
No, you don’t need to turn off the bottom switch after daily use—the robot can remain powered on.If you won’t be using the robot for an extended period, turn off the bottom switch and ensure proper...
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[Pool Cleaner K] Why won’t my Pool Cleaner climb the wall or reach the waterline?
Troubleshooting tips:1. If the robot shows an error code, please restart the robot first and check whether the issue is resolved.2. Mode Setting: Make sure the cleaner is in “Wall” mode and not in ...
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[Pool Cleaner KN] What should I do if my Pool Cleaner cannot climb to or clean the stairs or entry steps?
This is more likely to happen in pools with narrow stairs, curved steps, bench or ledge designs, where the robot may not clean these areas. In most cases, the robot will reverse and move away autom...
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[Swim Jet X] Why are there water marks on my Swim Jet X Series when I receive it?
Each Swim Jet X Series unit undergoes a 12-hour factory performance and aging test before shipment to ensure the product operates properly and reliably.After testing, the unit is dried and carefull...
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[Pool Cleaner KN] Does the Pool Cleaner clean a beach entry?
Yes, the Pool Cleaner can clean a beach entry area as long as the water depth is greater than 40 cm (1.3 ft), which allows the robot to maintain proper operation and suction performance. If the wat...
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[Pool Cleaner K] Why does the pool cleaner try to climb the wall in “Floor Only” mode?
In Floor Only mode, the cleaner is not actually trying to climb the wall. This behavior is usually caused by the shape of the pool bottom.In pools with a bowl-shaped or sloped design, when the clea...
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[Pool Cleaner K] Does the Pool Cleaner clean a tanning ledge?
Yes, the Pool Cleaner can climb onto and clean a tanning ledge as long as the water depth is greater than 40 cm (1.3 ft), which allows the robot to maintain proper operation and suction performance.
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[Pool Cleaner M1-AI] What should I do if my pool cleaner gets stuck on the drain?
Due to its low chassis design, the robot may occasionally get caught on a pool drain cover and may not be able to free itself automatically.You can check for OTA updates in the app to ensure you ar...