Advanced Support
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Recent activity by Advanced Support-
[Swim Jet X] Why is the Swim Jet X Series not fully charged or low on battery when delivered?
For transportation safety reasons, the battery is partially discharged to below approximately 30% before shipment. This follows international battery transportation safety regulations and helps ens...
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[Pool Cleaner KN] Does the Pool Cleaner clean a tanning ledge?
Yes, the Pool Cleaner can climb onto and clean a tanning ledge as long as the water depth is greater than 40 cm (1.3 ft), which allows the robot to maintain proper operation and suction performance.
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[Pool Cleaner K] Does the pool cleaner clean stairs or edges?
The Pool Cleaner K is great at cleaning your main pool floor and walls, ensuring a clear pool with minimal effort.However, because of its size and design, it may not reach narrow areas like stairs ...
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[Pool Cleaner M1-AI] Why does my Pool Cleaner go back and forth or repeatedly clean the same area in the pool?
This behavior can be caused when your pool has slopes, irregular shapes, or obstacles—causing deviations from the ideal S‑shaped path. In such cases, the unit may keep cleaning over the same area, ...
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[Pool Cleaner M1-AI] How do I charge the Pool Cleaner M1-AI series?
For M1-AI models:1. Connect the original adapter to a power source (100–240V).2. Make sure the charging port is dry before connecting.3. Charge in an environment of 6°C–35°C.4. When all three green...
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[Pool Cleaner M1-AI] How do I clean algae or fine debris with the Pool Cleaner?
The Pool Cleaner comes with a dual-layer filtration system designed to handle both large debris and fine particles. The 60μm fine filter is effective for capturing algae, dust, and fine sand, but i...
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[Pool Cleaner KN] How do I charge the Pool Cleaner KN?
1. Connect the original adapter to a power source (100–240V). 2. Make sure the charging port is dry before connecting. 3. Charge in an environment of 6°C–35°C (43°F–95°F). 4. When all three green l...
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[Pool Cleaner K] Do I need to power off the Pool Cleaner K after every use?
No, you don’t need to turn off the bottom switch after daily use—the robot can remain powered on.If you won’t be using the robot for an extended period, turn off the bottom switch and ensure proper...
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[Pool Cleaner K] Why won’t my Pool Cleaner climb the wall or reach the waterline?
Troubleshooting tips:1. If the robot shows an error code, please restart the robot first and check whether the issue is resolved.2. Mode Setting: Make sure the cleaner is in “Wall” mode and not in ...
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[Pool Cleaner KN] What should I do if my Pool Cleaner cannot climb to or clean the stairs or entry steps?
This is more likely to happen in pools with narrow stairs, curved steps, bench or ledge designs, where the robot may not clean these areas. In most cases, the robot will reverse and move away autom...