Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner KN] How to Pair the Pool Cleaner KN with iGarden Robotics App or Connect with Wi-Fi_Video & Guide
Video Step by Step Guide① Download and register in the correct appSearch for [iGarden Robotics App], download, register an account, and log in.(Note: The pool cleaner KN is compatible with iGarden ...
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[Pool Cleaner K] What is the difference among iGarden Pool Cleaner series?
iGarden offers multiple series to match different pool needs:KN Series – Best Value (Easy & Affordable)Best for: Small to medium pools, daily cleaningCoverage: Floor + wall + waterlineHighlights: S...
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[Pool Cleaner M1-AI] User Manual
M1-AI 45, M1-AI 55, M1-AI 70, M1-AI 90, M1-AI 100 User ManualDownload Link: https://support.igarden.ai/hc/en-us/articles/5351679534494--Pool-Cleaner-M1-AI-User-Manual
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[Pool Cleaner M1-AI] Why isn’t my Pool Cleaner vacuuming or suctioning any debris in the pool?
Troubleshooting Tips:1. If the robot is NOT moving:a. Low Battery:Make sure the robot is fully charged before use.b. Sleep Mode:Check whether the cleaning settings were properly saved before placin...
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[Pool Cleaner M1-AI] What are the 4 cleaning modes of Pool Cleaner M1-AI series?
The Pool Cleaner M1-AI offers four cleaning modes that determine which areas of the pool are cleaned and how the cleaning path is executed.1. Floor Only (Cleaning Mode LED - Bottom LED ON)This mode...
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[Pool Cleaner M1-AI] What is the difference among iGarden Pool Cleaner series?
iGarden offers multiple series to match different pool needs:KN Series – Best Value (Easy & Affordable)Best for: Small to medium pools, daily cleaningCoverage: Floor + wall + waterlineHighlights: S...
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[Pool Cleaner KN] How do I manually start my Pool Cleaner? Is it hard to start up the pool cleaner?
1. Power OnRemove the filter basket and turn on the main power switch located at the front inside the robot.2. Set & StartThe power button will flash during setup. After selecting your settings, pr...
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[Pool Cleaner K] Why does the pool cleaner use 2.4G Wi-Fi instead of 5G?
We would like to clarify the difference between 2.4G and 5G Wi-Fi, as this can sometimes cause confusion.2.4G and 5G are two different Wi-Fi bands, not mobile 5G.For smart devices such as pool clea...
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[Pool Cleaner K] How can I order replacement parts for the Pool Cleaner?
We currently offer replacement roller brushes, tracks, and hooks for purchase. For U.S. customers: You can order these accessories directly from our official Amazon store: https://www.amazon.com/s?...
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Does iGarden offer a free trial for its products?
No. iGarden does not offer a free trial. However, we do provide a 30-day return policy. Customers may request a return within 30 days of delivery, subject to our return conditions.