Advanced Support
- Total activity 331
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 19
Articles
Recent activity by Advanced Support-
[Pool Cleaner KN] Why does my Pool Cleaner flip over?
Troubleshooting tips:1. Overloaded Filter: A full or clogged filter can affect the robot’s balance and movement, so please clean it.2. Insufficient Water Level: In shallow areas, the self-righting ...
-
[Pool Cleaner K] How do I lift the pool cleaner from the pool after cleaning?
Once the Pool Cleaner finishes its cleaning cycle, it will automatically park near the pool edge for easier retrieval.Retrieval Steps1. Attach the retrieval hook to a suitable telescopic pole.2. Lo...
-
[Pool Cleaner K] What should I do if my Pool Cleaner cannot climb to or clean the stairs or entry steps?
This is more likely to happen in pools with narrow stairs, curved steps, bench or ledge designs, where the robot may not clean these areas. In most cases, the robot will reverse and move away autom...
-
[Swim Jet X] What swim speed is each model of the Swim Jet X Series designed for?
X AIR (X25-P15)Designed for beginner swimmers and family fitness use.Maximum supported swim pace: 1:49 / 100 m • 1:40 / 100 yardsX5 (X30-P30)Designed for regular fitness swimmers and daily swim tra...
-
[Pool Cleaner M1-AI] What should I do if my Pool Cleaner stops in the pool before the cleaning cycle is finished?
Troubleshooting tips:1. Low Battery: The robot will shut down if the battery is low. Test after recharging it.2. Error code: Restart the robot first and check whether the issue is resolved.3. Stops...
-
[Pool Cleaner M1-AI] How long can I leave the Pool Cleaner in the water? Can I leave the pool cleaner overnight?
You can safely leave the iGarden pool cleaner in the pool during regular use thanks to its Full-Inverter technology and AI timer.For best results:1. Empty the filter basket after each cleaning cycl...
-
[Pool Cleaner M1-AI] Can Pool Cleaner M1-AI return to the surface after completing its cycle?
No, the Pool Cleaner M1-AI will not automatically return to the water surface after completing a cleaning cycle. It will auto park in the pool edge and stop operating once the cycle is finished.For...
-
[Pool Cleaner KN] How do I lift the pool cleaner from the pool after cleaning?
Once the Pool Cleaner finishes its cleaning cycle, it will automatically park near the pool edge for easier retrieval.Retrieval Steps1. Attach the retrieval hook to a suitable telescopic pole.2. Lo...
-
[Pool Cleaner KN] Why won’t my Pool Cleaner climb the wall or reach the waterline?
Troubleshooting tips:1. If the robot shows an error code, please restart the robot first and check whether the issue is resolved.2. Mode Setting: Make sure the cleaner is in “Wall” mode and not in ...
-
[Pool Cleaner K] How to do OTA firmware update in the iGarden Robotics App for my pool cleaner？
You’ll receive update notifications directly in the iGarden Robotics App. To check your current version: Go to Connected Device> Settings > Device Update.Updates are automatically pushed to all com...