Troubleshooting tips:
1. If the robot shows an error alert, please restart the robot first and check whether the issue is resolved.
2. Mode Setting: Make sure the cleaner is in “Wall” mode (Blue or Purple light ON) and not in “Floor Only” mode (Green light ON).
3. Battery Level: Low battery (<30%) restricts the cleaner to floor mode.
4. Tracks, Roller & Impeller: Inspect the tracks, roller brush, and impeller for debris, blockage, or wear (visual inspection only; disassembly is not required). Also make sure the charging port cover is fully inserted and properly sealed.
If all the above settings and conditions are correct, please try the following steps:
1. Clean the filter thoroughly: Rinse the filter basket from the outside toward the inside (If available, use a high-pressure water hose for thorough cleaning).
2. If your pool contains heavy debris or excessive algae, we recommend cleaning the floor first before running wall mode to reduce filter blockage.
3. Check firmware updates: Certain sloped or curved wall designs may affect climbing performance. You can also check for OTA updates in the app to ensure the latest performance optimization for your pool conditions.
If the issue continues, please provide:
1. A short video showing the robot’s behavior
2. A clear image of your pool layout
3. A clear image of robot mode setting
4. A screenshot of the robot firmware version in the app
5. Whether the robot fails to climb all walls or only specific areas of the pool