Advanced Support
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Activity overview
Latest activity by Advanced Support-
Advanced Support created an article,
[Pool Cleaner M1-AI] Why does the battery level shown on the App differ from the Pool Cleaner?
The battery level shown in the App may not update immediately. The Pool Cleaner needs to be within Wi-Fi range with a stable Wi-Fi signal to synchronize its battery status with the App. After takin...
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Advanced Support created an article,
[Pool Cleaner M1-AI] Why Is My Pool Cleaner Moving Randomly?
After entering the water, the machine will remain stationary for approximately 30 seconds to adapt to the pool environment before beginning to clean in an S-shaped or N-shaped path. If your pool is...
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Advanced Support created an article,
[Pool Cleaner KN] Why Is My Pool Cleaner Moving Randomly?
After entering the water, the machine will remain stationary for approximately 30 seconds to adapt to the pool environment before beginning to clean in an S-shaped or N-shaped path. If your pool is...
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Advanced Support created an article,
[Pool Cleaner K] Why Is My Pool Cleaner Moving Randomly?
After entering the water, the machine will remain stationary for approximately 30 seconds to adapt to the pool environment before beginning to clean in an S-shaped or N-shaped path. If your pool is...
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Advanced Support created an article,
[Pool Cleaner M1-AI] Why Won't My Robot Power On?
Troubleshooting: Check whether the robot cannot power on due to a low battery. If the robot has not been used for an extended period, charge it for at least 3 hours longer than the expected chargin...
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Advanced Support created an article,
[Pool Cleaner KN] Why Won't My Robot Power On?
Troubleshooting: Check whether the robot cannot power on due to a low battery. If the robot has not been used for an extended period, charge it for at least 3 hours longer than the expected chargin...
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Advanced Support created an article,
[Pool Cleaner K] Why Won't My Pool Cleaner Power On?
Troubleshooting: Check whether the robot cannot power on due to a low battery. If the robot has not been used for an extended period, charge it for at least 3 hours longer than the expected chargin...
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Advanced Support created an article,
[Pool Cleaner M1-AI] Why Isn't My Pool Cleaner Moving After Being Placed in the Pool?
Before placing the robot in the pool, please manually select the desired cleaning mode:If operating the robot via the control panel:Select the desired cleaning mode, press the Power button to start...
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Advanced Support created an article,
[Pool Cleaner KN] Why Isn't My Pool Cleaner Moving After Being Placed in the Pool?
Before placing the robot in the pool, please manually select the desired cleaning mode:If operating the robot via the control panel:Select the desired cleaning mode, press the Power button to start...
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Advanced Support created an article,
[Pool Cleaner K] Why Isn't My Pool Cleaner Moving After Being Placed in the Pool?
Before placing the robot in the pool, please manually select the desired cleaning mode:If operating the robot via the control panel:Select the desired cleaning mode, press the Power button to start...