Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner KN] Why isn’t my Pool Cleaner vacuuming or suctioning any debris in the pool?
Troubleshooting Tips:1. If the robot is NOT moving:a. Low Battery:Make sure the robot is fully charged before use.b. Sleep Mode:Check whether the cleaning settings were properly saved before placin...
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[Pool Cleaner K] Why does my Pool Cleaner go back and forth or clean repeatedly in the pool?
This behavior can be caused when your pool has slopes, irregular shapes, or obstacles—causing deviations from the ideal S‑shaped path. In such cases, the unit may keep cleaning over the same area, ...
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[Pool Cleaner K] Can I charge the Pool Cleaner K outdoors?
We don’t recommend charging it outdoors. While the power supply is water-resistant, it’s not fully waterproof—so it shouldn’t be left out in the rain or near water. For safety and to protect your e...
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[Pool Cleaner KN] Why is there still debris in the pool after cleaning? Why does the Pool Cleaner have poor suction?
Troubleshooting Tips:1. Heavy debris remainsa. The Pool Cleaner is primarily designed for daily maintenance cleaning rather than removing extremely heavy debris in a single cycle.b. Run the pool pu...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner cannot climb to or clean the stairs or entry steps?
This is more likely to happen in pools with narrow stairs, curved steps, bench or ledge designs, where the robot may not clean these areas. In most cases, the robot will reverse and move away autom...
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[Pool Cleaner M1-AI] Do I need to turn off the pool pump while using the pool cleaner?
Yes, we generally recommend turning off the pool pump while the Pool Cleaner is operating.Strong water flow from the pool circulation system, return jets, or main drain suction may affect the robot...
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[Pool Cleaner M1-AI] Does the Pool Cleaner M1-AI have a skimmer mode for cleaning the water surface?
No, the Pool Cleaner M1-AI is designed to clean the floor, walls, and waterline of your pool.It does not clean the water surface, so surface debris should be removed manually or with a separate ski...
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[Pool Cleaner KN] How often should I run the pool cleaner to maintain a clean pool?
It depends on how much debris is in your pool. As a general guideline, running the cleaner once or twice a week keeps your pool clean and reduces manual maintenance.
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[Swim Jet X] Will my Swim Jet X Series easily fall off during use?
Thank you for your inquiry. Our handle is designed with a non-slip feature. Under normal use, and without any abnormal force applied, it will not fall off.For extra security, you can use the Safety...
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[Pool Cleaner K] What should I do if I cannot see the LED indicators in sunlight?
Our touchscreen is designed to be waterproof, but under strong sunlight—especially during summer—it may be difficult to clearly see the LED indicators.To improve visibility, we recommend:1. Shieldi...