Advanced Support

Yes, the Pool Cleaner can climb onto and clean a tanning ledge as long as the water depth is greater than 40 cm (1.3 ft), which allows the robot to maintain proper operation and suction performance.

Due to its low chassis design, the robot may occasionally get caught on a pool drain cover and may not be able to free itself automatically.You can check for OTA updates in the app to ensure you ar...

We don’t recommend charging it outdoors. While the power supply is water-resistant, it’s not fully waterproof—so it shouldn’t be left out in the rain or near water.For safety and to protect your eq...

The Pool Cleaner M1-AI is primarily designed for daily maintenance cleaning rather than extremely heavy initial cleanup.During spring opening or after long periods without cleaning, pools may conta...

We don’t recommend charging it outdoors. While the power supply is water-resistant, it’s not fully waterproof—so it shouldn’t be left out in the rain or near water. For safety and to protect your e...

1. Connect the original adapter to a power source (100–240V).2. Make sure the charging port is dry before connecting.3. Charge in an environment of 6°C–35°C (43°F–95°F).4. When all three green ligh...

To reduce paper waste and support environmentally friendly practices, the Swim Jet X Series uses a digital user manual instead of a printed booklet.You can easily access the manual by:-Scanning the...

Yes, the Pool Cleaner can move between deep and shallow areas and climb pool slopes during cleaning.For pools with deep-to-shallow transitions, we recommend using Full Coverage mode, as this mode i...

Yes, the Pool Cleaner can clean a beach entry area as long as the water depth is greater than 40 cm (1.3 ft), which allows the robot to maintain proper operation and suction performance. If the wat...

This is more likely to happen in pools with narrow stairs, curved steps, or shallow ledge designs. Pool stairs and irregular transitions may sometimes interfere with the robot’s navigation and caus...