Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner M1-AI] Why isn’t my Pool Cleaner vacuuming or suctioning any debris in the pool?
Troubleshooting Tips:1. If the robot is NOT moving:a. Low Battery:Make sure the robot is fully charged before use.b. Sleep Mode:Check whether the cleaning settings were properly saved before placin...
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[Pool Cleaner M1-AI] What are the 4 cleaning modes of Pool Cleaner M1-AI series?
The Pool Cleaner M1-AI offers four cleaning modes that determine which areas of the pool are cleaned and how the cleaning path is executed.1. Floor Only (Cleaning Mode LED - Bottom LED ON)This mode...
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[Pool Cleaner M1-AI] What is the difference among iGarden Pool Cleaner series?
iGarden offers multiple series to match different pool needs:KN Series – Best Value (Easy & Affordable)Best for: Small to medium pools, daily cleaningCoverage: Floor + wall + waterlineHighlights: S...
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[Pool Cleaner KN] How do I manually start my Pool Cleaner? Is it hard to start up the pool cleaner?
1. Power OnRemove the filter basket and turn on the main power switch located at the front inside the robot.2. Set & StartThe power button will flash during setup. After selecting your settings, pr...
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[Pool Cleaner K] Why does the pool cleaner use 2.4G Wi-Fi instead of 5G?
We would like to clarify the difference between 2.4G and 5G Wi-Fi, as this can sometimes cause confusion.2.4G and 5G are two different Wi-Fi bands, not mobile 5G.For smart devices such as pool clea...
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Does iGarden offer a free trial for its products?
No. iGarden does not offer a free trial. However, we do provide a 30-day return policy. Customers may request a return within 30 days of delivery, subject to our return conditions.
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How long does delivery take?
Orders are typically processed and shipped within 24 business hours. Once shipped, delivery usually takes 3–7 business days, depending on the destination and carrier service.For pre-sale items, shi...
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[Pool Cleaner K] How do I manually start my Pool Cleaner? Is it hard to start up the pool cleaner?
1. Power On: Toggle the bottom switch to Unlock.2. Set & Start: Hold the ON/OFF button for 3 seconds to wake the cleaner (LEDs will flash). Select your options, then tap the ON/OFF button again to ...
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[Swim Jet P] User Manual
P100, P160, P200, P230 User Manual:Download Link: https://support.igarden.ai/hc/en-us/articles/5010928086430--Swim-Jet-P-Manual
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[Pool Cleaner K] Why is my Pool Cleaner’s battery life shorter than expected?
Battery life can vary depending on the Pool Cleaner model (please refer to your user manual for model-specific runtime) and may differ from laboratory test results due to real-world pool conditions...