Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner M1-AI] What should I do if the pool cleaner is not charging or charging abnormal?
Troubleshooting Tips:1. Robot Battery Indicator Light does NOT light upa. If the charger LED indicator light is ON:Restart the robot and try charging again.b. If the charger LED indicator light is ...
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[Pool Cleaner KN] Can the Pool Cleaner be used in saltwater?
Yes. The pool cleaner can operate in saltwater pools with salinity below 5000 ppm.This range covers most residential saltwater pools. If your pool’s salt concentration is higher than 5000 ppm, it m...
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[Pool Cleaner M1-AI] Does the Pool Cleaner clean a tanning ledge?
Yes, the Pool Cleaner can climb onto and clean a tanning ledge as long as the water depth is greater than 40 cm (1.3 ft), which allows the robot to maintain proper operation and suction performance.
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[Pool Cleaner K] What should I do if debris is leaking while cleaning?
Troubleshooting tips:1. Overloaded Filter BasketIf the filter basket is full, water may bypass it, allowing debris to leak back into the pool. Please empty the basket.2. Incorrectly Installed or Da...
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[Pool Cleaner K] Can I use the iGarden pool cleaner in the rain?
Yes! The iGarden pool cleaner works safely in the rain. However, we recommend running the pool cleaner after rainning, so it can remove leaves and other debris that may have fallen into the pool wh...
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[Pool Cleaner KN] What should I do if my Pool Cleaner wheelies or keeps floating at the front?
Troubleshooting TipsCheck where the floating occurs:1. First confirm whether the floating happens on a flat pool floor or in a shallow-to-deep transition / sloped area.2. If it happens on a flat su...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner cannot pair with the App? What should I do if my Pool Cleaner cannot connect with Wi-Fi or Bluetooth?
Please carefully follow the pairing instruction article and video guide:[Pool Cleaner M1-AI] How to Pair the Pool Cleaner M1-AI with iGarden App or Connect with Wi-Fi_Video & Guidehttps://support.i...
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[Pool Cleaner K] What should I do if my Pool Cleaner cannot pair with the App? What should I do if my Pool Cleaner cannot connect with Wi-Fi or Bluetooth?
Please carefully follow the pairing instruction article and video guide:[Pool Cleaner K] How to Pair with iGarden Robotics App or Connect with Wi-Fi and Bluetooth_Video & Guidehttps://support.igard...
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[Pool Cleaner M1-AI] Does the Pool Cleaner clean a beach entry?
Yes, the Pool Cleaner can clean a beach entry area as long as the water depth is greater than 40 cm (1.3 ft), which allows the robot to maintain proper operation and suction performance. If the wat...
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[Pool Cleaner KN] Is the pool cleaner compatible with Pebble Tec pool surfaces?
Yes, the pool cleaner is compatible with Pebble Tec surfaces as long as the surface is smooth and free of protrusions. For the best assessment, we recommend sending a close-up photo of your pool su...