Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner KN] What should I do if my Pool Cleaner is not charging?
Troubleshooting Tips:1. Check the charger indicator light.a. If the charger LED indicator is ON, restart the Pool Cleaner and try charging again.b. If the charger LED indicator is OFF, make sure th...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner is not charging?
Troubleshooting Tips:1. Check the charger indicator light.a. If the charger LED indicator is ON, restart the Pool Cleaner and try charging again.b. If the charger LED indicator is OFF, make sure th...
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[Pool Cleaner KN] Can the Pool Cleaner be used in saltwater?
Yes. The pool cleaner can operate in saltwater pools with salinity below 5000 ppm.This range covers most residential saltwater pools. If your pool’s salt concentration is higher than 5000 ppm, it m...
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[Pool Cleaner M1-AI] Does the Pool Cleaner clean a tanning ledge?
Yes, the Pool Cleaner can climb onto and clean a tanning ledge as long as the water depth is greater than 40 cm (1.3 ft), which allows the robot to maintain proper operation and suction performance.
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[Pool Cleaner K] What should I do if debris is leaking from the Pool Cleaner while cleaning?
Troubleshooting Tips1. Filter Basket Is OverloadedIf the filter basket is full, water may bypass the filter and carry debris back into the pool.Remove the filter basket and empty it. Rinse the filt...
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[Pool Cleaner K] Can I use the iGarden pool cleaner in the rain?
Yes! The iGarden pool cleaner works safely in the rain. However, we recommend running the pool cleaner after rainning, so it can remove leaves and other debris that may have fallen into the pool wh...
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[Pool Cleaner KN] What should I do if my Pool Cleaner wheelies or keeps floating at the front?
Troubleshooting TipsCheck where the floating occurs:1. First confirm whether the floating happens on a flat pool floor or in a shallow-to-deep transition / sloped area.2. If it happens on a flat su...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner cannot pair with the App? What should I do if my Pool Cleaner cannot connect with Wi-Fi or Bluetooth?
Please carefully follow the pairing instruction article and video guide:[Pool Cleaner M1-AI] How to Pair the Pool Cleaner M1-AI with iGarden App or Connect with Wi-Fi_Video & Guidehttps://support.i...
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[Pool Cleaner K] What should I do if my Pool Cleaner cannot pair with the App? What should I do if my Pool Cleaner cannot connect with Wi-Fi or Bluetooth?
Please carefully follow the pairing instruction article and video guide:[Pool Cleaner K] How to Pair with iGarden Robotics App or Connect with Wi-Fi and Bluetooth_Video & Guidehttps://support.igard...
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[Pool Cleaner M1-AI] Does the Pool Cleaner clean a beach entry?
Yes, the Pool Cleaner can clean a beach entry area as long as the water depth is greater than 40 cm (1.3 ft), which allows the robot to maintain proper operation and suction performance. If the wat...