Troubleshooting Tips
Check where the floating occurs:
1. First confirm whether the floating happens on a flat pool floor or in a shallow-to-deep transition / sloped area.
2. If it happens on a flat surface:
If the cleaner briefly floats and then stabilizes and settles back onto the floor, this is normal behavior and no action is required.
3. If it happens in a slope or transition area:
When the cleaner moves from the shallow end toward the deep end, its front may temporarily lift due to buoyancy as it begins moving down the slope. If it settles back down afterward, this is considered normal behavior. You can enable Turbo mode to increase suction and help improve stability.
If the issue continues (repeated floating or cannot sink), please provide:
1. A short video showing the robot’s behavior
2. A clear image of your pool layout