Troubleshooting Tips:
1. If the robot is NOT moving:
a. Low Battery:
Make sure the robot is fully charged before use.
b. Sleep Mode:
Check whether the cleaning settings were properly saved before placing the robot into the water. After setup, the robot must be placed into the pool within 3 minutes, otherwise it will automatically enter sleep mode.
c. Impeller, Tracks & Roller Brush:
Turn off the robot and inspect the impeller, tracks, and roller brush for debris, blockage, or wear. Clean any obstruction before restarting the cleaner.
d. Check whether the robot displays any error codes.
2. If the robot is moving but not picking up debris:
Thoroughly clean the filter, then run the robot again with the following settings:
Remove the fine filter from the filter box, then run the robot in Floor Only + Turbo mode.
While the robot is running, check whether there is noticeable water movement and whether the robot can properly pick up debris.
If the issue continues, please provide a photo of the filter after a cleaning cycle.