Please carefully follow the pairing instruction article and video guide:
[Pool Cleaner M1-AI] How to Pair the Pool Cleaner M1-AI with iGarden App or Connect with Wi-Fi_Video & Guide
https://support.igarden.ai/hc/en-us/articles/5361228437150--Pool-Cleaner-M1-AI-How-to-Pair-the-Pool-Cleaner-M1-AI-with-iGarden-App-or-Connect-with-Wi-Fi-Video-Guide
Troubleshooting Tips
1. Cannot find the nearby device during searching
a. Make sure you downloaded the iGarden App. Some customers mistakenly download the iGarden Robotics App, which is not compatible with the M1-AI series.
b. Make sure Bluetooth and Wi-Fi are enabled on your phone.
c. Enter pairing mode: Slides the Power Switch to “ON”. While the power button is blinking, hold the “Cleaning Mode” button (third button in the first row) for 3 seconds. After a beep, the robot enters app pairing mode, then you can operate on the phone.
2. Pairing fails or cannot be connected
a. Make sure your Wi-Fi network is 2.4GHz.
If your router combines 2.4GHz and 5GHz under the same Wi-Fi name, try temporarily creating a separate 2.4GHz network or use a 2.4GHz mobile hotspot for pairing.
b. Ensure the Wi-Fi signal is strong and stable during pairing.
c. Make sure the Wi-Fi password is entered correctly.
d. Restarting the robot may also help resolve temporary pairing issues.
You may try pairing 2-3 times. If the issue still persists, please provide:
1. A screenshot of the pairing failure page
2. A screenshot of your phone’s Wi-Fi settings page showing a 2.4GHz network, with Bluetooth and Location Services enabled