Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner KN] Can the Pool Cleaner climb a pool slope from deep to shallow?
Yes, the Pool Cleaner can move between deep and shallow areas and climb pool slopes during cleaning.For pools with deep-to-shallow transitions, we recommend using Full Coverage mode, as this mode i...
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[Pool Cleaner KN] How to do OTA firmware update in the iGarden Robotics App for my pool cleaner？
You’ll receive update notifications directly in the iGarden Robotics App. To check your current version: Go to Connected Device> Settings > Device Update.Updates are automatically pushed to all com...
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[Pool Cleaner K] Can the pool cleaner K series clean a very dirty pool?
The Pool Cleaner K series is primarily designed for daily maintenance cleaning rather than extremely heavy initial cleanup.During spring opening or after long periods without cleaning, pools may co...
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[Pool Cleaner M1-AI] Why does my Pool Cleaner flip over?
Troubleshooting tips:1. Overloaded Filter: A full or clogged filter can affect the robot’s balance and movement, so please clean it.2. Insufficient Water Level: In shallow areas, the self-righting ...
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[Pool Cleaner M1-AI] How often should I clean the filter basket of the Pool Cleaner?
We recommend cleaning the filter basket after each use.Remove all debris thoroughly to ensure optimal water flow and cleaning performance.
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[Pool Cleaner M1-AI] How does the return tool of the pool cleaner work?
When the robot is in cleaning cycle or has finished cleaning and is still in the pool, you can use the return tool to recall it. The return stick emits a sonar signal that wakes up the robot, promp...
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[Pool Cleaner KN] How long can I leave the Pool Cleaner in the water? Can I leave the pool cleaner overnight?
You can safely leave the iGarden pool cleaner in the pool during regular use thanks to its Full-Inverter technology. For best results: 1. Empty the filter basket after each cleaning cycle. 2. Remov...
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[Swim Jet X] What kinds of pools are compatible with the Swim Jet X Series? What are the pool layout requirements?
The Swim Jet X Series is compatible with most in-ground and above-ground pools. However, inflatable pools are not supported. A vertical pool wall is recommended to help achieve stable and standard ...
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[Pool Cleaner K] How long can I leave the Pool Cleaner in the water? Can I leave the pool cleaner overnight?
You can safely leave the iGarden pool cleaner in the pool during regular use thanks to its Full-Inverter technology and AI timer.For best results:1. Empty the filter basket after each cleaning cycl...
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[Pool Cleaner K] What should I do if my Pool Cleaner is spinning in circles?
Troubleshooting tips:1. Check if there is an error code, and restart the robot.2. Clear obstacles in the pool if any.3. Clean the filter basket.4. Inspect the tracks, roller brush, and impeller for...