Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner K] Can Pool Cleaner K return to the surface after completing its cycle?
No, the Pool Cleaner K will not automatically return to the water surface after completing a cleaning cycle. It will auto park in the pool edge and stop operating once the cycle is finished.
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner touchscreen is unresponsive?
Troubleshooting tips:1. Lift the robot out of the water – the water sensor in the wheel disables the touchscreen when submerged.2. Dry the touchscreen completely, as moisture can affect responsiven...
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[Pool Cleaner M1-AI] How do I set my Pool Cleaner M1-AI series to run max working time?
Press the Cleaning Time button repeatedly until all three LED indicators are off.When all LEDs are off, the cleaner enters Max Runtime Mode, meaning it will continue cleaning until the battery is l...
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[Pool Cleaner M1-AI] How does the AI Target Mode of the pool cleaner work?
After you enable AI Target Mode through the control panel or the app, the robot will begin cleaning the pool floor following a preset path once it enters the water.During operation, the front camer...
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[Pool Cleaner KN] How do I set my Pool Cleaner KN to run more than 2 hours?
Set the Cleaning Time knob to MAX. The cleaner enters Max Runtime Mode, meaning it will continue cleaning until the battery is low and it automatically returns to stop.
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[Pool Cleaner KN] What should I do if my Pool Cleaner stops in the pool before the cleaning cycle is finished?
Troubleshooting tips:1. Low Battery: The robot will shut down if the battery is low. Test after recharging it.2. Error Alert: Restart the robot first and check whether the issue is resolved.3. Stop...
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[Pool Cleaner K] Where can I see the cleaning progress in the app?
The app does not display real-time cleaning progress or completion status, because the robot cannot maintain a Wi-Fi connection while underwater.After the cleaning cycle you set is finished, the po...
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[Swim Jet P] What is the difference among Swim Jet P models?
The iGarden Swim Jet P Series comes in three models:P160 (720 GPM) – Great for casual swimmers and family fun.P200 (900 GPM) – A stronger option for regular swimmers who want more challenge.P230 (1...
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[Pool Cleaner K] What should I do if my Pool Cleaner K shows an error code?
If your Pool Cleaner K shows an error code, here’s what each one means:E1: Left drive issueE2: Right drive issueE3: Water pump issueE4: Control panel communication issueE5: Infrared sensor issueE6:...
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[Pool Cleaner K] How do I set my Pool Cleaner K to run more than 2 hours?
Press the Cleaning Time button repeatedly until all three LED indicators are off.When all LEDs are off, the cleaner enters Max Runtime Mode, meaning it will continue cleaning until the battery is l...