Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner M1-AI] How does the AI Target Mode of the pool cleaner work?
After you enable AI Target Mode through the control panel or the app, the robot will begin cleaning the pool floor following a preset path once it enters the water.During operation, the front camer...
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[Pool Cleaner KN] How do I set my Pool Cleaner KN to run more than 2 hours?
Set the Cleaning Time knob to MAX. The cleaner enters Max Runtime Mode, meaning it will continue cleaning until the battery is low and it automatically returns to stop.
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[Pool Cleaner KN] What should I do if my Pool Cleaner stops in the pool before the cleaning cycle is finished?
Troubleshooting tips:1. Low Battery: The robot will shut down if the battery is low. Test after recharging it.2. Error Alert: Restart the robot first and check whether the issue is resolved.3. Stop...
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[Pool Cleaner K] Where can I see the cleaning progress in the app?
The app does not display real-time cleaning progress or completion status, because the robot cannot maintain a Wi-Fi connection while underwater.After the cleaning cycle you set is finished, the po...
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[Swim Jet P] What is the difference among Swim Jet P models?
The iGarden Swim Jet P Series comes in three models:P160 (720 GPM) – Great for casual swimmers and family fun.P200 (900 GPM) – A stronger option for regular swimmers who want more challenge.P230 (1...
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[Pool Cleaner K] What should I do if my Pool Cleaner K shows an error code?
If your Pool Cleaner K shows an error code, here’s what each one means:E1: Left drive issueE2: Right drive issueE3: Water pump issueE4: Control panel communication issueE5: Infrared sensor issueE6:...
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[Pool Cleaner K] How do I set my Pool Cleaner K to run more than 2 hours?
Press the Cleaning Time button repeatedly until all three LED indicators are off.When all LEDs are off, the cleaner enters Max Runtime Mode, meaning it will continue cleaning until the battery is l...
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[Pool Cleaner KN] Why does the pool cleaner show “Offline” on the App page?
If the pool cleaner is operating underwater, it will show as “Offline” in the app because it cannot maintain a stable Wi-Fi connection while submerged. This is normal behavior and does not indicate...
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[Pool Cleaner K] How does the dual filter of the pool cleaner work?
The Pool Cleaner uses a dual-filtration system consisting of a 180µm filter basket and an 60µm fine filter layer, which are designed for different cleaning needs.For initial cleaning or when dealin...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner is spinning in circles?
Troubleshooting tips:1. Check if there is an error code, and restart the robot.2. Clear obstacles in the pool if any.3. Clean the filter basket.4. Inspect the tracks, roller brush, and impeller for...