Advanced Support

We don’t recommend charging it outdoors. While the power supply is water-resistant, it’s not fully waterproof—so it shouldn’t be left out in the rain or near water.For safety and to protect your eq...

The Pool Cleaner M1-AI is primarily designed for daily maintenance cleaning rather than extremely heavy initial cleanup.During spring opening or after long periods without cleaning, pools may conta...

We don’t recommend charging it outdoors. While the power supply is water-resistant, it’s not fully waterproof—so it shouldn’t be left out in the rain or near water. For safety and to protect your e...

1. Connect the original adapter to a power source (100–240V).2. Make sure the charging port is dry before connecting.3. Charge in an environment of 6°C–35°C (43°F–95°F).4. When all three green ligh...

To reduce paper waste and support environmentally friendly practices, the Swim Jet X Series uses a digital user manual instead of a printed booklet.You can easily access the manual by:-Scanning the...

Yes, the Pool Cleaner can move between deep and shallow areas and climb pool slopes during cleaning.For pools with deep-to-shallow transitions, we recommend using Full Coverage mode, as this mode i...

Yes, the Pool Cleaner can clean a beach entry area as long as the water depth is greater than 40 cm (1.3 ft), which allows the robot to maintain proper operation and suction performance. If the wat...

This is more likely to happen in pools with narrow stairs, curved steps, or shallow ledge designs. Pool stairs and irregular transitions may sometimes interfere with the robot’s navigation and caus...

The touchscreen and LED indicators are designed for waterproof outdoor use, but under strong sunlight—especially during summer—it may sometimes be difficult to clearly see the LED display.To improv...

The the Pool Cleaner KN can handle the floor, walls, and waterline of your pool. Cleaning time depends on your pool’s size, shape, and the selected mode, but for most home pools, a typical cycle ta...