Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner KN] Why does the pool cleaner show “Offline” on the App page?
If the pool cleaner is operating underwater, it will show as “Offline” in the app because it cannot maintain a stable Wi-Fi connection while submerged. This is normal behavior and does not indicate...
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[Pool Cleaner K] How does the dual filter of the pool cleaner work?
The Pool Cleaner uses a dual-filtration system consisting of a 180µm filter basket and an 60µm fine filter layer, which are designed for different cleaning needs.For initial cleaning or when dealin...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner is spinning in circles?
Troubleshooting tips:1. Check if there is an error code, and restart the robot.2. Clear obstacles in the pool if any.3. Clean the filter basket.4. Inspect the tracks, roller brush, and impeller for...
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[Pool Cleaner M1-AI] Will the Pool Cleaner M1-AI series park itself at the pool edge after cleaning?
Yes, after completing a cleaning cycle, the Pool Cleaner will automatically park along the pool edge for easy retrieval. The exact docking position may vary depending on the pool’s shape, depth, an...
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[Pool Cleaner M1-AI] Why can’t the AI Target Mode of the Pool Cleaner be activated?
AI Target Mode may not activate because the camera system only works when the robot is fully submerged, so the function will not start if the unit is not underwater.In addition, AI Target Mode is o...
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[Pool Cleaner KN] Will the Pool Cleaner KN park itself at the pool edge after cleaning?
Yes! After finishing a cleaning cycle, the Pool Cleaner KN will dock along the pool edge. It may not always stop at the exact same spot, as the final position depends on the pool’s shape and layout.
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[Pool Cleaner KN] Can the pool cleaner clean a very dirty pool?
The Pool Cleaner KN series is primarily designed for daily maintenance cleaning rather than extremely heavy initial cleanup.During spring opening or after long periods without cleaning, pools may c...
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[Pool Cleaner KN] Why does my Pool Cleaner flip over?
Troubleshooting tips:1. Overloaded Filter: A full or clogged filter can affect the robot’s balance and movement, so please clean it.2. Insufficient Water Level: In shallow areas, the self-righting ...
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[Pool Cleaner K] How do I lift the pool cleaner from the pool after cleaning?
Once the pool cleaner finishes its cleaning cycle, it will automatically park itself at the edge of the pool for easy retrieval.1. Attach the retrieval hook to a suitable telescopic pole.2. Use the...
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[Pool Cleaner K] What should I do if my Pool Cleaner cannot climb to or clean the stairs or entry steps?
This is more likely to happen in pools with narrow stairs, curved steps, bench or ledge designs, where the robot may not clean these areas. In most cases, the robot will reverse and move away autom...