Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner M1-AI] Why does the pool cleaner use 2.4G Wi-Fi instead of 5G?
We would like to clarify the difference between 2.4G and 5G Wi-Fi, as this can sometimes cause confusion.2.4G and 5G are two different Wi-Fi bands, not mobile 5G.For smart devices such as pool clea...
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[Pool Cleaner M1-AI] Why can’t the Pool Cleaner M1-AI connect to the app or Wi-Fi while it is underwater?
The Pool Cleaner M1-AI operates underwater, but Wi-Fi signals do not transmit effectively through water. As a result, the connection may weaken or cannot main a connection when the device is fully ...
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[Pool Cleaner M1-AI] Can I see the cleaning progress of the pool cleaner in the iGarden app?
No, the app does not display real-time cleaning progress or completion status. This is because the pool cleaner cannot maintain a stable Wi-Fi connection while operating underwater.Once the selecte...
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[Pool Cleaner M1-AI] Why does the pool cleaner show “Offline” on the App page?
If the pool cleaner is operating underwater, it will show as “Offline” in the app because it cannot maintain a stable Wi-Fi connection while submerged. This is normal behavior and does not indicate...
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Can I change the region information in the iGarden App?
No. The region selected during registration cannot be changed afterward.For data privacy and security compliance, customer information is stored in different regional data centers, so the region fi...
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[Pool Cleaner M1-AI] Which iGarden pool cleaner is best for my pool?
We’d love to help you find the perfect iGarden cleaner for your pool.To recommend the right model, please share:1. Pool size & shape — rectangular or freeform, large or small, and whether it includ...
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[Pool Cleaner KN] Can I operate the Pool Cleaner KN without Wi-Fi?
Yes, you can manually use the Pool Cleaner KN without Wi-Fi. All cleaning modes and basic functions can be started directly from the power switch on the device. Wi-Fi is only needed for advanced fe...
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[Pool Cleaner KN] How should I store my iGarden Pool Cleaner during winter?
1. Dry the cleaner completely before storing. 2. Store in a place with temperatures between –10°C and 45°C (14°F–113°F) and 30%–70% humidity. 3. Neatly coil the cable and avoid any twists or kinks....
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[Pool Cleaner KN] Which iGarden pool cleaner is best for my pool?
We’d love to help you find the perfect iGarden cleaner for your pool.To recommend the right model, please share:1. Pool size & shape — rectangular or freeform, large or small, and whether it includ...
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[Pool Cleaner KN] What is the warranty for the Pool Cleaner KN Series?
Pool Cleaner KN Series comes with a 2-Year Full Machine Replacement Protection for main part and 6-Months warranty for consumable parts. If you have extended your warranty through a care service or...