Advanced Support
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Recent activity by Advanced Support-
How can I collaborate with iGarden?
We welcome collaboration opportunities with creators, media partners, distributors, and business partners. Influencer, Media & Marketing CollaborationsPlease contact: dennisfei@fairlandgroup.com Bu...
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[Swim Jet P] Are there any additional charges for on-site installation?
The on-site installation fee covers the standard installations. In some cases, the final price may vary depending on factors such as additional trip charges due to your location, extra materials re...
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Do you offer gift box packaging?
No. At this time, we do not offer gift box packaging.The shipping carriers we currently work with do not support gift box or special packaging options.
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Where can I buy iGarden products?
Official Online StoresUnited States: https://store.igarden.ai/ Australia: https://au.store.igarden.ai/ Germany: https://eu.store.igarden.ai/de France: https://eu.store.igarden.ai/frSpain: https://e...
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[Pool Cleaner K] What should I do if the bottom switch of Pool Cleaner K is stuck?
1. If the switch is difficult to operate with your finger:a. You may use a small tool or wrap a cloth around the switch to increase friction and make it easier to turn.b. If the switch is wet, plea...
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[Swim Jet P] What should I do if my Swim Jet P shows an error code?
E001-DC Bus Voltage Abnormal: Disconnect power and check if the power plug is loose.E002-Output Overcurrent Fault: need a replacementE003-Output Current Imbalance: need a replacementE004-Output Sho...
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[Swim Jet P] Do you offer Swim Jet P installation service?
Yes, we’re pleased to inform you that we now provide on-site installation services for Swim Jet P within the United States and Australia. If you’re not sure whether your location is covered, please...
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[Swim Jet P] Can I get the Swim Jet P installed through the pool wall?
Yes. The Swim Jet P can be installed through the wall as long as the proper through-wall installation accessories are used. This setup is typically done by a qualified installer or plumber, and is ...
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What payment methods do you accept?
We accept a variety of secure and convenient payment options, including: Major debit and credit cards: American Express (USD), Mastercard, Visa Apple Pay PayPal Klarna (Shop Now, Pay Later) For mor...
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What is Klarna?
Klarna is a flexible payment option that allows you to purchase now/pay later/pay in 4, or financing.What Payment Options Does Klarna Offer in the U.S.?- Purchase Now- Pay in 4 (interest-free)- Pay...