Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner M1-AI] Why does the battery level shown on the App differ from the Pool Cleaner?
The battery level shown in the App may not update immediately. The Pool Cleaner needs to be within Wi-Fi range with a stable Wi-Fi signal to synchronize its battery status with the App. After takin...
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[Pool Cleaner K] Why does the battery level shown on the App differ from the Pool Cleaner?
The battery level shown in the App may not update immediately. The Pool Cleaner needs to be within Wi-Fi range with a stable Wi-Fi signal to synchronize its battery status with the App. After takin...
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[Pool Cleaner KN] Why does the battery level shown on the App differ from the Pool Cleaner?
The battery level shown in the App may not update immediately. The Pool Cleaner needs to be within Wi-Fi range with a stable Wi-Fi signal to synchronize its battery status with the App. After takin...
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[Pool Cleaner KN] What should I do if my Pool Cleaner immediately shows as fully charged after the charger is connected?
Troubleshooting Tips:1. Restart the Pool Cleaner, as this may resolve a temporary system issue.2. Check the ambient temperature. If the temperature is below 10°C (50°F), the battery protection syst...
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[Pool Cleaner K] What should I do if my Pool Cleaner immediately shows as fully charged after the charger is connected?
Troubleshooting Tips:1. Restart the Pool Cleaner, as this may resolve a temporary system issue.2. Check the ambient temperature. If the temperature is below 10°C (50°F), the battery protection syst...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner immediately shows as fully charged after the charger is connected?
Troubleshooting Tips:1. Restart the Pool Cleaner, as this may resolve a temporary system issue.2. Check the ambient temperature. If the temperature is below 10°C (50°F), the battery protection syst...
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[Pool Cleaner KN] What should I do if my Pool Cleaner battery level does not increase while charging?
Troubleshooting Tips:1. Restart the Pool Cleaner.2. Leave the charger connected continuously for approximately 2 hours.3. Check whether the battery level begins to increase afterward.If the issue c...
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[Pool Cleaner K] What should I do if my Pool Cleaner battery level does not increase while charging?
Troubleshooting Tips:1. Restart the Pool Cleaner.2. Leave the charger connected continuously for approximately 2 hours.3. Check whether the battery level begins to increase afterward.If the issue c...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner battery level does not increase while charging?
Troubleshooting Tips:1. Restart the Pool Cleaner.2. Leave the charger connected continuously for approximately 2 hours.3. Check whether the battery level begins to increase afterward.If the issue c...
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What should I do if I don't remember my iGarden Robotics App password? What should I do if the iGarden Robotics App says that my email address is already registered?
If your email address has already been registered and you cannot remember your password, you do not need to create a new account.Please follow these steps:1. On the iGarden Robotics App login page,...