Advanced Support

The battery screen turns off automatically after 30 seconds of inactivity to save power. This is normal and does not mean the battery is faulty. To wake the screen, briefly press the power button o...

If the battery indicator lights on your Swim Jet X are displaying incorrectly or do not match the battery level shown in the App, please try Restart the device:Turn off your battery, wait a few sec...

If your Swim Jet X is not charging, please first confirm that the charger is properly plugged in and that there is no abnormal noise or flashing red light.After confirming the charger is normal, if...

Please check the following:1. Check the battery level Make sure the power box has enough charge. If the battery is low, the device may stop automatically. Please charge it fully and try again.2. Ch...

Please follow this installation method:Step 1: Align the left tube with your desired height holes on the main unit, insert the pin and press it lightly without twisting to lock. Step 2: Fit the rig...

The Swim Jet X is built with durable, rust-resistant stainless steel components. However, depending on your pool's water conditions, you may occasionally notice some surface rust on the screws or o...

The battery level shown in the App may not update immediately. The Pool Cleaner needs to be within Wi-Fi range with a stable Wi-Fi signal to synchronize its battery status with the App. After takin...

After entering the water, the machine will remain stationary for approximately 30 seconds to adapt to the pool environment before beginning to clean in an S-shaped or N-shaped path. If your pool is...

After entering the water, the machine will remain stationary for approximately 30 seconds to adapt to the pool environment before beginning to clean in an S-shaped or N-shaped path. If your pool is...

After entering the water, the machine will remain stationary for approximately 30 seconds to adapt to the pool environment before beginning to clean in an S-shaped or N-shaped path. If your pool is...