Why does this happen?
If your Pool Cleaner K is underwater, the App may show it as “Offline.” Wi-Fi signals do not travel well through water, and a weak poolside signal can cause the same issue. This does not necessarily mean the cleaner is faulty.
How can I restore the connection?
- Check whether the cleaner is underwater
If it is still in the pool, remove it from the water before testing. - Move it to an area with a strong, stable Wi-Fi signal
Place the Pool Cleaner K in an area with a strong, stable Wi-Fi signal, such as near your router. - Restart the cleaner
Turn the bottom switch from Lock to Unlock, wait a few seconds, then switch it back to Lock. - Check how quickly it reconnects
After restarting, check how long it takes for the cleaner to reconnect to the App.
- Reconnects within 10 seconds: The cleaner is working normally. The previous “Offline” status was likely caused by a weak or unstable Wi-Fi signal around the pool. After the cleaner is removed from the water, it may take some time to reconnect, especially if the poolside Wi-Fi signal is weak.
- Does not reconnect within 10 seconds: The issue may require further investigation.
If the cleaner does not reconnect within 10 seconds, please provide:
- The Pool Cleaner’s firmware version.
- The Pool Cleaner’s Virtual ID.