Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner M1-AI] How does the dual filter of the pool cleaner work?
The Pool Cleaner uses a dual-filtration system consisting of a 150µm filter basket and an 60µm fine filter layer, which are designed for different cleaning needs.For initial cleaning or when dealin...
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[Pool Cleaner K] How often should I clean the filter basket of the Pool Cleaner?
We recommend cleaning the filter basket after each use. Remove all debris thoroughly to ensure optimal water flow and cleaning performance.
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[Pool Cleaner KN]Does the Pool Cleaner KN have a skimmer mode for cleaning the water surface?
No, the Pool Cleaner KN is designed to clean the floor, walls, and waterline of your pool. It does not clean the water surface, so surface debris should be removed manually or with a separate skimmer.
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[Pool Cleaner KN] Why does my Pool Cleaner go back and forth or clean repeatedly in the pool?
This behavior can be caused when your pool has slopes, irregular shapes, or obstacles—causing deviations from the ideal S‑shaped path. In such cases, the unit may keep cleaning over the same area, ...
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[Swim Jet X] Can the Swim Jet X Series be used in a saltwater pool?
Yes, the Swim Jet X Series can operate normally in saltwater pools.To extend the life of the equipment and reduce corrosion, we recommend rinsing the unit with fresh water after each use.
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[Swim Jet P] Can the Swim Jet P be used in saltwater or seawater?
The Swim Jet is not designed for seawater or highly saline pools. It can be safely used in water with a salinity of up to 0.4% (4,000 ppm). Using it in water that exceeds this level may lead to cor...
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[Pool Cleaner K] How often should I clean the filter basket of the Pool Cleaner?
We recommend cleaning the filter basket after each use. Remove all debris thoroughly to ensure optimal water flow and cleaning performance.
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[Pool Cleaner K] What should I do if my Pool Cleaner stops in the pool before the cleaning cycle is finished?
Troubleshooting tips:1. Low Battery: The robot will shut down if the battery is low. Test after recharging it.2. Error code: Restart the robot first and check whether the issue is resolved.3. Stops...
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[Pool Cleaner M1-AI] How to install and separate the dual filter of the pool cleaner?
1. Remove the filter basket from the robot.2. To separate the dual-layer fine filter, gently release it from the snap buckles located on the bottom of the filter basket.3. To install the fine filte...
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[Pool Cleaner M1-AI] Why does the pool cleaner try to climb the wall in “Floor Only” mode?
In Floor Only mode, the cleaner is not actually trying to climb the wall. This behavior is usually caused by the shape of the pool bottom.In pools with a bowl-shaped or sloped design, when the clea...