Advanced Support

1. Remove the filter basket from the robot.2. To separate the dual-layer fine filter, gently release it from the snap buckles located on the bottom of the filter basket.3. To install the fine filte...

Yes, the Pool Cleaner can move between deep and shallow areas and climb pool slopes during cleaning.For pools with deep-to-shallow transitions, we recommend using Full Coverage mode, as this mode i...

Troubleshooting tips:1. If the robot shows an error code, please restart the robot first and check whether the issue is resolved.2. Mode Setting: Make sure it’s in “Wall” mode, not “Floor Only” or ...

The Pool Cleaner uses a dual-filtration system consisting of a 150µm filter basket and an 60µm fine filter layer, which are designed for different cleaning needs.For initial cleaning or when dealin...

We recommend cleaning the filter basket after each use. Remove all debris thoroughly to ensure optimal water flow and cleaning performance.

No, the Pool Cleaner KN is designed to clean the floor, walls, and waterline of your pool. It does not clean the water surface, so surface debris should be removed manually or with a separate skimmer.

This behavior can be caused when your pool has slopes, irregular shapes, or obstacles—causing deviations from the ideal S‑shaped path. In such cases, the unit may keep cleaning over the same area, ...

Yes, the Swim Jet X Series can operate normally in saltwater pools.To extend the life of the equipment and reduce corrosion, we recommend rinsing the unit with fresh water after each use.

The Swim Jet is not designed for seawater or highly saline pools. It can be safely used in water with a salinity of up to 0.4% (4,000 ppm). Using it in water that exceeds this level may lead to cor...

We recommend cleaning the filter basket after each use. Remove all debris thoroughly to ensure optimal water flow and cleaning performance.