Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner M1-AI] How long can I leave the Pool Cleaner in the water? Can I leave the pool cleaner overnight?
You can safely leave the iGarden pool cleaner in the pool during regular use thanks to its Full-Inverter technology and AI timer.For best results:1. Empty the filter basket after each cleaning cycl...
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[Pool Cleaner M1-AI] Can Pool Cleaner M1-AI return to the surface after completing its cycle?
No, the Pool Cleaner M1-AI will not automatically return to the water surface after completing a cleaning cycle. It will auto park in the pool edge and stop operating once the cycle is finished.For...
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[Pool Cleaner KN] How do I lift the pool cleaner from the pool after cleaning?
Once the pool cleaner finishes its cleaning cycle, it will automatically park itself at the edge of the pool for easy retrieval. 1. Attach the retrieval hook to a suitable telescopic pole.2. Use th...
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[Pool Cleaner KN] Can the KN Series clean shallow water areas?
The KN Series has Full Coverage cleaning modes, including shallow areas. As long as the water depth exceeds 0.4 meters (1.3 ft), the cleaner can operate effectively in these areas.
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[Pool Cleaner KN] Why won’t my Pool Cleaner climb the wall or reach the waterline?
Troubleshooting tips:1. If the robot shows an error alert, please restart the robot first and check whether the issue is resolved.2. Mode Setting: Make sure the cleaner is in “Wall” mode (Blue or P...
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[Pool Cleaner K] What should I do if the pool cleaner slips off the hook while lifting it?
1. Locating the Handle More EasilyWhen retrieving the robot, the handle may appear hard to catch due to water refraction and reflections.To help you position the hook correctly, use the roller brus...
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[Pool Cleaner KN] Why does the pool cleaner try to climb the wall in “Floor Only” mode?
In Floor Only mode, the cleaner is not actually trying to climb the wall. This behavior is usually caused by the shape of the pool bottom.In pools with a bowl-shaped or sloped design, when the clea...
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[Pool Cleaner KN] Can the Pool Cleaner climb a pool slope from deep to shallow?
Yes, the Pool Cleaner can move between deep and shallow areas and climb pool slopes during cleaning.For pools with deep-to-shallow transitions, we recommend using Full Coverage mode, as this mode i...
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[Pool Cleaner KN] How to do OTA firmware update in the iGarden Robotics App for my pool cleaner？
You’ll receive update notifications directly in the iGarden Robotics App. To check your current version: Go to Connected Device> Settings > Device Update.Updates are automatically pushed to all com...
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[Pool Cleaner K] Can the pool cleaner K series clean a very dirty pool?
The Pool Cleaner K series is primarily designed for daily maintenance cleaning rather than extremely heavy initial cleanup.During spring opening or after long periods without cleaning, pools may co...