Advanced Support
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[Swim Jet P] What is the difference among Swim Jet P models?
The iGarden Swim Jet P Series comes in three models:P160 (720 GPM) – Great for casual swimmers and family fun.P200 (900 GPM) – A stronger option for regular swimmers who want more challenge.P230 (1...
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[Pool Cleaner K] What should I do if my Pool Cleaner K shows an error code?
If your Pool Cleaner shows an error code, here’s what each one means and specific troubleshooting steps:General Troubleshooting tips: For any error code, try turning the power switch at the bottom ...
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[Pool Cleaner K] How do I set my Pool Cleaner K to run more than 2 hours?
Press the Cleaning Time button repeatedly until all three LED indicators are off.When all LEDs are off, the cleaner enters Max Runtime Mode, meaning it will continue cleaning until the battery is l...
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[Pool Cleaner KN] Why does the Pool Cleaner show “Offline” in the App? Why is the Pool Cleaner’s Wi-Fi connection unstable?
Troubleshooting Tips1. The Pool Cleaner is operating underwaterWhen the Pool Cleaner is submerged, it may not be able to maintain a stable Wi-Fi connection because Wi-Fi signals do not transmit eff...
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[Pool Cleaner K] How does the dual filter of the pool cleaner work?
The Pool Cleaner uses a dual-filtration system consisting of a 180µm filter basket and an 60µm fine filter layer, which are designed for different cleaning needs.For initial cleaning or when dealin...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner is spinning in circles?
Troubleshooting tips:1. Check if there is an error code, and restart the robot.2. Clear obstacles in the pool if any.3. Clean the filter basket.4. Inspect the tracks, roller brush, and impeller for...
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[Pool Cleaner M1-AI] Will the Pool Cleaner park itself at the pool edge after cleaning? Will it automatically return to the starting spot or waterline?
After completing a cleaning cycle, the Pool Cleaner will automatically move toward and park along the pool edge for easier retrieval.Please note:The Pool Cleaner does not necessarily return to the ...
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[Pool Cleaner M1-AI] Why can’t the AI Target Mode of the Pool Cleaner be activated?
AI Target Mode may not activate because the camera system only works when the robot is fully submerged, so the function will not start if the unit is not underwater.In addition, AI Target Mode is o...
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[Pool Cleaner KN] Will the Pool Cleaner park itself at the pool edge after cleaning? Will it automatically return to the starting spot or waterline?
After completing a cleaning cycle, the Pool Cleaner will automatically move toward and park along the pool edge for easier retrieval.Please note:The Pool Cleaner does not necessarily return to the ...
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[Pool Cleaner KN] Can the pool cleaner clean a very dirty pool?
The Pool Cleaner KN series is primarily designed for daily maintenance cleaning rather than extremely heavy initial cleanup.During spring opening or after long periods without cleaning, pools may c...