Advanced Support
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Recent activity by Advanced Support-
Is Seel Worry-Free Delivery necessary?
Seel Worry-Free Delivery is an optional service provided and charged by Seel. It is not mandatory when purchasing a product from iGarden.You may remove the Worry-Free Delivery option before complet...
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[Pool Cleaner K] Why can’t the Pool Cleaner connect to the App while it is underwater?
The Pool Cleaner K is designed to function underwater, but its WiFi connectivity may weaken or disconnect when fully submerged due to signal interference. To ensure a smooth operation, we recommend...
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[Pool Cleaner K] How to Replace the Tracks Video
Pool Cleaner K Series
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[Pool Cleaner K] What is the warranty for the Pool Cleaner K Series?
The Pool Cleaner K Series includes the following warranty coverage:Standard Units:3-Year Full Machine Replacement Protection for the main unit6-Month Warranty for consumable partsManufacturer Renew...
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[Swim Jet X] What should I do if the battery life of the Swim Jet X Series is not long enough for my needs?
You can purchase an additional spare power box for extended usage time. Once the first battery is depleted, simply replace it with the second power box and continue using the device while the first...
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[Pool Cleaner KN] Can Pool Cleaner KN return to the surface after completing its cycle?
No, the Pool Cleaner KN will not automatically return to the water surface after completing a cleaning cycle. It will auto park in the pool edge and stop operating once the cycle is finished.
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[Pool Cleaner KN] Where can I see the cleaning progress in the app?
The app does not display real-time cleaning progress or completion status, because the robot cannot maintain a Wi-Fi connection while underwater.After the cleaning cycle you set is finished, the po...
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[Pool Cleaner K] Can Pool Cleaner K return to the surface after completing its cycle?
No, the Pool Cleaner K will not automatically return to the water surface after completing a cleaning cycle. It will auto park in the pool edge and stop operating once the cycle is finished.
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner touchscreen is unresponsive?
Troubleshooting tips:1. Lift the robot out of the water – the water sensor in the wheel disables the touchscreen when submerged.2. Dry the touchscreen completely, as moisture can affect responsiven...
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[Pool Cleaner M1-AI] How do I set my Pool Cleaner M1-AI series to run max working time?
Press the Cleaning Time button repeatedly until all three LED indicators are off.When all LEDs are off, the cleaner enters Max Runtime Mode, meaning it will continue cleaning until the battery is l...