Advanced Support
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[Pool Cleaner K] What is the difference among Pool Cleaner K models?
All K Series models support floor, wall, and waterline cleaning. They all include App control and the AI Timer function. The main difference lies in battery capacity and runtime. Higher-end models—...
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[Pool Cleaner K] How to Clean the Impeller
The steps to clean the impeller are as follows:1. Take out the filter basket.2. Use a Phillips screwdriver to unscrew and take off the deflector cap.3. Take out the deflector.4. Use tweezers to cle...
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[Pool Cleaner K] Why isn’t my Pool Cleaner vacuuming or suctioning any debris in the pool?
Troubleshooting Tips:1. If the robot is NOT moving:a. Low Battery:Make sure the robot is fully charged before use.b. Sleep Mode:Check whether the cleaning settings were properly saved before placin...
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[Swim Jet X] What should I do if my Swim Jet X Series battery display shows an E0 error code?
Troubleshooting Tips:1. Make sure the Jet is connected to the battery.The battery display will show an E0 error code when the battery is powered on but not connected to the Jet unit.a. Turn off the...
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[Pool Cleaner K] Why is there still debris in the pool after cleaning? Why does the Pool Cleaner have poor suction?
Troubleshooting Tips:1. Heavy debris remainsa. The Pool Cleaner is primarily designed for daily maintenance cleaning rather than removing extremely heavy debris in a single cycle.b. Run the pool pu...
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[Pool Cleaner KN] Can I pre-schedule a cleaning timer on the Pool Cleaner KN series?
Please note that the KN Series does not support the AI Timer feature, and it does not allow you to pre-schedule automatic cleaning cycles.
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[Pool Cleaner KN] Why can’t the Pool Cleaner connect to the App while it is underwater?
The Pool Cleaner is designed to operate underwater, but Wi-Fi signals do not transmit effectively through water. When the cleaner is fully submerged, the Wi-Fi connection may become weak or disconn...
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[Pool Cleaner K] What kind of debris can the Pool Cleaner K Series pick up?
The Pool Cleaner K Series is designed to handle most common pool debris.Standard filter (180µm filter basket):Captures leaves, hair, small twigs, and gravel for daily cleaning.Fine filter (60µm fil...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner M1-AI series shows an error code?
If your Pool Cleaner shows an error code, here’s what each one means and specific troubleshooting steps:General Troubleshooting tips: 1. Remove the filter basket from the robot.2. Turn the main pow...
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[Pool Cleaner M1-AI] How to Set Up the AI Timer on Pool Cleaner M1-AI series?
Before setting the cleaning timer, please make sure you have selected your cleaning mode first.Once the cleaning mode is set, you can choose the automatic cleaning schedule as follows:Cleaning Time...