Advanced Support
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[Pool Cleaner KN] What are the 3 cleaning modes of the Pool Cleaner KN Series?
The Pool Cleaner KN Series offers 3 cleaning modes that determine which areas of the pool are cleaned and how the cleaning path is executed.1. Floor Only (Cleaning Mode LED – Green)This mode focuse...
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[Pool Cleaner KN] What is the difference among Pool Cleaner KN models?
All KN Series models support floor, wall, and waterline cleaning. They all include App control function.The main difference lies in battery capacity and runtime.Please refer to the manual for full ...
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How do I connect to a 2.4GHz Wi-Fi network if I have a dual-band router when setting up the app? What should I do if I have only have 5GHz Wi-Fi?
You can connect using one of the following methods:Option 1 – Separate Network Bands (Recommended):1. Log in to your router settings (common IPs: 192.168.0.1 or 192.168.1.1).2. Give the 2.4GHz and ...
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[Pool Cleaner K] What are the 4 cleaning modes of Pool Cleaner K series?
The Pool Cleaner K series offers four cleaning modes that determine which areas of the pool are cleaned and how the cleaning path is executed.1. Floor Only (Cleaning Mode LED - Bottom LED ON)This m...
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[Pool Cleaner KN] KN35, KN40, KN55, KN60, KN-AI User Manual
Download Link: https://support.igarden.ai/hc/en-us/articles/5351662662430--Pool-Cleaner-KN-User-Manual
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[Pool Cleaner M1-AI] How can I turn on the AI target clean mode of Pool Cleaner M1-AI series?
Press the AI target mode light to turn it on.
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[Pool Cleaner M1-AI] What is the difference among Pool Cleaner M1-AI models?
All M1-AI models share the same core features:1. App control2. Full coverage: Floor + wall + waterline3. AI Timer (automatic scheduled cleaning)4. AI Dual-Camera Vision: better environment scannin...
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[Pool Cleaner KN] What should I do if my Pool Cleaner KN shows an error code?
If your Pool Cleaner shows an error code, here’s what each one means and specific troubleshooting steps:General Troubleshooting tips: 1. Remove the filter basket from the robot.2. Turn the main pow...
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[Swim Jet P] Can I purchase and use the iGarden Swim Jet P if I am located outside the U.S. or Australia?
Currently, iGarden officially sells and ships only within the United States and Australia.If you choose to use a third-party freight forwarder, please note that: All international shipping costs, t...
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Does iGarden offer expedited shipping?
At the moment, we only offer standard shipping within the continental United States. Expedited delivery options are not available yet.