Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner KN] How do I connect to a 2.4GHz Wi-Fi network if I have a dual-band router when setting up the app?
The Pool Cleaner supports 2.4GHz Wi-Fi only.You can connect using one of the following methods:Option 1 – Separate Network Bands (Recommended):1. Log in to your router settings (common IPs: 192.168...
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[Pool Cleaner K] What are the 4 cleaning modes of Pool Cleaner K series?
The Pool Cleaner K series offers four cleaning modes that determine which areas of the pool are cleaned and how the cleaning path is executed.1. Floor Only (Cleaning Mode LED - Bottom LED ON)This m...
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[Pool Cleaner KN] User Manual
KN35, KN40, KN55, KN60 User ManualDownload Link: https://support.igarden.ai/hc/en-us/articles/5351662662430--Pool-Cleaner-KN-User-Manual
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[Pool Cleaner M1-AI] How can I turn on the AI target clean mode of Pool Cleaner M1-AI series?
Press the AI target mode light to turn it on.
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[Pool Cleaner M1-AI] What is the difference among Pool Cleaner M1-AI models?
All M1-AI models share the same core features:1. App control2. Full coverage: Floor + wall + waterline3. AI Timer (automatic scheduled cleaning)4. AI Dual-Camera Vision: better environment scannin...
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[Pool Cleaner KN] What should I do if my Pool Cleaner KN shows an error code?
Troubleshooting Tips:1. Remove the filter basket from the robot.2. Turn the main power switch OFF, wait a few seconds, then turn it back ON again (power cycle the robot).If the issue continues, ple...
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[Swim Jet P] Can I purchase and use the iGarden Swim Jet P if I am located outside the U.S. or Australia?
Currently, iGarden officially sells and ships only within the United States and Australia.If you choose to use a third-party freight forwarder, please note that: All international shipping costs, t...
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Does iGarden offer expedited shipping?
At the moment, we only offer standard shipping within the continental United States. Expedited delivery options are not available yet.
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[Pool Cleaner K] What is the difference among Pool Cleaner K models?
All K Series models support floor, wall, and waterline cleaning. They all include App control and the AI Timer function. The main difference lies in battery capacity and runtime. Higher-end models—...
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[Pool Cleaner K] How do I connect to a 2.4GHz Wi-Fi network if I have a dual-band router when setting up the app?
You have two options: Option 1 – Separate Network Bands (Recommended): 1. Log in to your router settings (common IPs: 192.168.0.1 or 192.168.1.1). 2. Give the 2.4GHz and 5GHz bands different names...