Advanced Support
- Total activity 305
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 19
Articles
Recent activity by Advanced Support-
[Pool Cleaner K] Firmware & App Release Notes (Updated 2025.09)
App: iGarden RoboticsFirmware Version: V XX.0.25Updates & New Features: 1. Shallow Platform Wall-Climbing OptimizationImproved cleaning logic to prevent the robot from flipping or getting stuck whe...
-
[Pool Cleaner K] How should I store my iGarden Pool Cleaner during winter?
1. Dry the cleaner completely before storing. 2. Store in a place with temperatures between –10°C and 45°C (14°F–113°F) and 30%–70% humidity. 3. Neatly coil the cable and avoid any twists or kinks....
-
[Pool Cleaner K] Where can I find the serial number (SN) on the Pool Cleaner K?
On the Product: Take out the filter basket, and you will find the serial number (SN) on the bottom of the robot.
-
[Pool Cleaner K] Which iGarden pool cleaner is best for my pool?
We’d love to help you find the perfect iGarden cleaner for your pool.To recommend the right model, please share:1. Pool size & shape — rectangular or freeform, large or small, and whether it includ...
-
[Swim Jet X] User Manual
X AIR (X20-P10) , X AIR (X25-P15), X5 (X30-P30) User Manual:Download Link: https://support.igarden.ai/hc/en-us/articles/5381833772062--Swim-Jet-X-User-Manual
-
[Swim Jet X] Can the Swim Jet X Series be used in the rain?
We do not recommend using the Swim Jet X Series in the rain, as water exposure may affect the electrical connectors and connections.
-
[Swim Jet X] How loud is the Swim Jet X Series during operation?
When operated correctly, the Swim Jet X Series runs very quietly. In most cases, the main sound you will hear is the natural sound of the water flow rather than motor or mechanical noise.
-
[Swim Jet X] Can the Swim Jet X Series be installed if my pool has a ledge or bench?
The Swim Jet X Series needs to be mounted on a relatively vertical pool wall. It may not be suitable for installation on a pool side with a ledge or bench structure. We recommend installing the uni...
-
[Pool Cleaner KN] What is the difference among iGarden Pool Cleaner series?
iGarden offers multiple series to match different pool needs:KN Series – Best Value (Easy & Affordable)Best for: Small to medium pools, daily cleaningCoverage: Floor + wall + waterlineHighlights: S...
-
[Pool Cleaner KN] Why does the pool cleaner use 2.4G Wi-Fi instead of 5G?
We would like to clarify the difference between 2.4G and 5G Wi-Fi, as this can sometimes cause confusion.2.4G and 5G are two different Wi-Fi bands, not mobile 5G.For smart devices such as pool clea...