Advanced Support
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[Pool Cleaner KN] Where can I find the serial number (SN) on the Pool Cleaner KN?
On the Product: Take out the filter basket, and you will find the serial number (SN) on the bottom of the robot.
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[Pool Cleaner KN] Why is my Pool Cleaner’s battery life shorter than expected?
Battery life can vary depending on the Pool Cleaner model (please refer to your user manual for model-specific runtime) and may differ from laboratory test results due to real-world pool conditions...
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[Swim Jet X] Can I use the Swim Jet X Series while charging?
No. Using the device while charging is strictly prohibited, as it may damage the battery and pose serious safety risks.
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[Swim Jet X] Is the height of the Swim Jet X Series adjustable?
Yes. The X Series allows height adjustment, with the handlebar height adjustable from 50mm to 400mm (*distance between the deck and the top of water-outlet)
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[Swim Jet P] Which model of Swim Jet P series is right for me?
The iGarden Swim Jet P Series comes in four models, designed to match different swimming levels and training needs:🟢 P100 (450 GPM)● Recommended swim pace: ≥2:25 min / 100 m（slower than this speed）...
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[Swim Jet X] What are the differences between the Swim Jet X series and P series?
Both Swim Jet X and P models provide strong swim training performance, but they are designed for different needs.P Series – For Larger Pools & Stronger TrainingStronger, wider currentWired power su...
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Where does iGarden products manufactured?
iGarden products are manufactured in China.
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[Swim Jet P] Will the installation process damage my garden or pool?
No. The installation is clean and simple. For drilled installations, we only make small, precise holes that won’t affect your garden or pool structure.
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[Swim Jet P] Can I install the Swim Jet P without drilling into the pool coping or wall?
Yes. The iGarden Swim Jet P Series supports both drilled and no-drill installation, depending on your pool and preference.Drilled Installation (Recommended)Mounted to the pool coping with screws an...
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How can I join the iGarden Affiliate Program?
We truly appreciate your interest in iGarden and would love to have you join our Affiliate Program.How it works Sign up through our affiliate platform using the link below: https://app.impact.com/...