Advanced Support
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[Pool Cleaner KN] How should I store my iGarden Pool Cleaner during winter?
1. Dry the cleaner completely before storing. 2. Store in a place with temperatures between –10°C and 45°C (14°F–113°F) and 30%–70% humidity. 3. Neatly coil the cable and avoid any twists or kinks....
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[Pool Cleaner KN] Which iGarden pool cleaner is best for my pool?
We’d love to help you find the perfect iGarden cleaner for your pool.To recommend the right model, please share:1. Pool size & shape — rectangular or freeform, large or small, and whether it includ...
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[Pool Cleaner KN] What is the warranty for the Pool Cleaner KN Series?
Pool Cleaner KN Series comes with a 2-Year Full Machine Replacement Protection for main part and 6-Months warranty for consumable parts. If you have extended your warranty through a care service or...
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[Pool Cleaner KN] Where can I find the serial number (SN) on the Pool Cleaner KN?
On the Product: Take out the filter basket, and you will find the serial number (SN) on the bottom of the robot.
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[Pool Cleaner KN] How can I order replacement parts for the Pool Cleaner?
We currently offer replacement roller brushes, tracks, and hooks for purchase. For U.S. customers: You can order these accessories directly from our official Amazon store: https://www.amazon.com/s?...
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[Pool Cleaner KN] Why is my Pool Cleaner’s battery life shorter than expected?
Battery life can vary depending on the Pool Cleaner model (please refer to your user manual for model-specific runtime) and may differ from laboratory test results due to real-world pool conditions...
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[Swim Jet X] Can I use the Swim Jet X Series while charging?
No. Using the device while charging is strictly prohibited, as it may damage the battery and pose serious safety risks.
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[Swim Jet X] Is the height of the Swim Jet X Series adjustable?
Yes. The X Series allows height adjustment, with the handlebar height adjustable from 50mm to 400mm (*distance between the deck and the top of water-outlet)
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[Swim Jet P] Which model of Swim Jet P series is right for me?
The iGarden Swim Jet P Series comes in four models, designed to match different swimming levels and training needs:🟢 P100 (450 GPM)● Recommended swim pace: ≥2:25 min / 100 m（slower than this speed）...
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[Swim Jet X] What are the differences between the Swim Jet X series and P series?
Both Swim Jet X and P models provide strong swim training performance, but they are designed for different needs.P Series – For Larger Pools & Stronger TrainingStronger, wider currentWired power su...