Advanced Support
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Recent activity by Advanced Support-
Where are iGarden’s after-sales warehouses located?
USA After-Sales WarehouseFarmers Branch13800 Dex Dr, Farmers Branch, TX 75244, USA Australia After-Sales WarehouseIllawong8 McPherson Pl, Illawong NSW 2234, Australia Germany After-Sales WarehouseW...
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[Pool Cleaner K] Why does the pool cleaner show “Offline” on the App page?
If the pool cleaner is operating underwater, it will show as “Offline” in the app because it cannot maintain a stable Wi-Fi connection while submerged. This is normal behavior and does not indicate...
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[Pool Cleaner KN] How to Set Up Video
How to Set up iGarden Pool Cleaner KN SeriesVideo Link: https://www.youtube.com/watch?v=2Kr5CcpfstM
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[Pool Cleaner M1-AI] Where can I find the serial number (SN) on the Pool Cleaner M1-AI Series?
On the Product: Take out the filter basket, and you will find the serial number (SN) on the bottom of the robot.
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[Pool Cleaner M1-AI] What is the warranty for the Pool Cleaner M1-AI Series?
The Pool Cleaner M1-AI Series includes the following warranty coverage:Standard Units:3-Year Full Machine Replacement Protection for the main unit6-Month Warranty for consumable partsManufacturer R...
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[Pool Cleaner M1-AI] How should I store my Pool Cleaner during winter?
1. Dry the cleaner completely before storing.2. Store in a place with temperatures between –10°C and 45°C (14°F–113°F) and 30%–70% humidity.3. Neatly coil the cable and avoid any twists or kinks.4....
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[Pool Cleaner M1-AI] How do I need to maintain the camera of Pool Cleaner？
The AI Target cleaning mode relies on visual detection, so it is important to keep the camera lens clean and unobstructed. Debris or scratches on the lens may reduce debris detection accuracy and o...
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[Pool Cleaner M1-AI] Why is my Pool Cleaner’s battery life shorter than expected?
Battery life can vary depending on the Pool Cleaner model (please refer to your user manual for model-specific runtime) and may differ from laboratory test results due to real-world pool conditions...
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[Pool Cleaner M1-AI] How do I manually start my Pool Cleaner M1-AI? Is it hard to start up the pool cleaner?
It is not hard to start the pool cleaner, and the process is simple and quick.1. Turn on the unit by switching the power button to “ON”.2. Press and hold the ON/OFF button for about 3 seconds to wa...
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Why am I not receiving the verification code from the App?
1. Check your email address:Make sure the email you entered is correct, without typos, missing characters, or extra spaces.2. Check your inbox and spam folders:The verification code is sent from se...