Advanced Support
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Recent activity by Advanced Support-
[Swim Jet X] Will my Swim Jet X Series easily fall off during use?
Thank you for your inquiry. Our handle is designed with a non-slip feature. Under normal use, and without any abnormal force applied, it will not fall off.For extra security, you can use the Safety...
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[Pool Cleaner K] What should I do if I cannot see the LED indicators in sunlight?
Our touchscreen is designed to be waterproof, but under strong sunlight—especially during summer—it may be difficult to clearly see the LED indicators.To improve visibility, we recommend:1. Shieldi...
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[Pool Cleaner K] What should I do if my pool cleaner gets stuck on the drain?
Due to its low chassis design, the robot may occasionally get caught on a pool drain cover and may not be able to free itself automatically.You can check for OTA updates in the app to ensure you ar...
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[Pool Cleaner K] How long does it take for the Pool Cleaner K to clean a pool?
The the Pool Cleaner K can handle the floor, walls, and waterline of your pool. Cleaning time depends on your pool’s size, shape, and the selected mode, but for most home pools, a typical cycle tak...
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[Swim Jet P] Can I order the Swim Jet P Series in Europe?
The Swim Jet P Series is not currently available for direct purchase through our official store in Europe, and orders placed through our official website cannot be shipped to European destinations....
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[Pool Cleaner KN] What should I do if my Pool Cleaner cannot pair with the App? What should I do if my Pool Cleaner cannot connect with Wi-Fi or Bluetooth?
Please carefully follow the pairing instruction article and video guide:[Pool Cleaner KN] How to Pair the Pool Cleaner KN with iGarden Robotics App or Connect with Wi-Fi — Video & Guidehttps://supp...
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[Pool Cleaner K] What should I do if my Pool Cleaner gets stuck on the stairs?
This is more likely to happen in pools with narrow stairs, curved steps, bench or ledge designs. Pool stairs and irregular transitions may sometimes interfere with the robot’s navigation and cause ...
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[Pool Cleaner M1-AI] What should I do if debris is leaking while cleaning?
Troubleshooting tips:1. Overloaded Filter BasketIf the filter basket is full, water may bypass it, allowing debris to leak back into the pool. Please empty the basket.2. Incorrectly Installed or Da...
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[Pool Cleaner M1-AI] Does the Pool Cleaner M1-AI clean stairs or edges?
The Pool Cleaner M1-AI is great at cleaning your main pool floor and walls, ensuring a clear pool with minimal effort.However, because of its size and design, it may not reach or clean narrow areas...
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[Pool Cleaner KN] Can I use the iGarden pool cleaner in the rain?
Yes! The iGarden pool cleaner works safely in the rain. However, we recommend running the pool cleaner after rainning, so it can remove leaves and other debris that may have fallen into the pool wh...