Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner K] Can the Pool Cleaner be used in saltwater?
Yes. The pool cleaner can operate in saltwater pools with salinity below 5000 ppm. This range covers most residential saltwater pools. If your pool’s salt concentration is higher than 5000 ppm, it ...
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[Pool Cleaner KN] What should I do if the track of the Pool Cleaner comes off?
Please try reinstalling the track onto the robot properly and check whether it is securely fitted before using the cleaner again.If the track continues to come off during operation, please provide ...
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[Swim Jet X] Why did I only receive the power box or the jet unit of the Swim Jet X Series package?
The Swim Jet X Series is shipped in two separate packages: one for the power box and one for the jet unit. Due to carrier handling and shipping arrangements, the two packages may arrive at differen...
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[Pool Cleaner K] What should I do if the pool cleaner is not charging or charging abnormal?
Troubleshooting Tips:1. Robot Battery Indicator Light does NOT light upa. If the charger LED indicator light is ON:Restart the robot and try charging again.b. If the charger LED indicator light is ...
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[Pool Cleaner M1-AI] How long does it take for the Pool Cleaner M1-AI to clean a pool?
The Pool Cleaner M can handle the floor, walls, and waterline of your pool.Cleaning time depends on your pool’s size, shape, and the selected mode, but for most home pools, a typical cycle takes ar...
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[Pool Cleaner KN] Can the iGarden pool cleaner operate in an infinity pool?
Yes! The iGarden pool cleaner works perfectly with infinity pools. Its smart navigation system keeps it cleaning efficiently and safely, so you can enjoy crystal-clear water without any extra effort.
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[Pool Cleaner K] Is the pool cleaner compatible with Pebble Tec pool surfaces?
Yes, the pool cleaner is compatible with Pebble Tec surfaces as long as the surface is smooth and free of protrusions.For the best assessment, we recommend sending a close-up photo of your pool sur...
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[Pool Cleaner K] What should I do if my Pool Cleaner wheelies or keeps floating at the front?
Troubleshooting TipsCheck where the floating occurs:1. First confirm whether the floating happens on a flat pool floor or in a shallow-to-deep transition / sloped area.2. If it happens on a flat su...
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[Pool Cleaner M1-AI] How often should I run the pool cleaner to maintain a clean pool?
It depends on how much debris is in your pool. As a general guideline, running the cleaner once or twice a week keeps your pool clean and reduces manual maintenance.
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[Pool Cleaner KN] Do you offer a pole for the hook, or what size pole should I use?
Our product does not include a pole. This is also common across most wireless pool cleaning robots, as pool depths vary greatly, and customers typically select a pole length that suits their specif...