Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner KN] Is the pool cleaner compatible with Pebble Tec pool surfaces?
Yes, the pool cleaner is compatible with Pebble Tec surfaces as long as the surface is smooth and free of protrusions. For the best assessment, we recommend sending a close-up photo of your pool su...
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[Pool Cleaner K] Can the Pool Cleaner be used in saltwater?
Yes. The pool cleaner can operate in saltwater pools with salinity below 5000 ppm. This range covers most residential saltwater pools. If your pool’s salt concentration is higher than 5000 ppm, it ...
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[Swim Jet X] Why did I only receive the power box or the jet unit of the Swim Jet X Series package?
The Swim Jet X Series is shipped in two separate packages: one for the power box and one for the jet unit. Due to carrier handling and shipping arrangements, the two packages may arrive at differen...
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[Pool Cleaner K] What should I do if my Pool Cleaner is not charging?
Troubleshooting Tips:1. Check the charger indicator light.a. If the charger LED indicator is ON, restart the Pool Cleaner and try charging again.b. If the charger LED indicator is OFF, make sure th...
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[Pool Cleaner M1-AI] How long does it take for the Pool Cleaner M1-AI to clean a pool?
The Pool Cleaner M can handle the floor, walls, and waterline of your pool.Cleaning time depends on your pool’s size, shape, and the selected mode, but for most home pools, a typical cycle takes ar...
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[Pool Cleaner KN] Can the iGarden pool cleaner operate in an infinity pool?
Yes! The iGarden pool cleaner works perfectly with infinity pools. Its smart navigation system keeps it cleaning efficiently and safely, so you can enjoy crystal-clear water without any extra effort.
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[Pool Cleaner K] Is the pool cleaner compatible with Pebble Tec pool surfaces?
Yes, the pool cleaner is compatible with Pebble Tec surfaces as long as the surface is smooth and free of protrusions.For the best assessment, we recommend sending a close-up photo of your pool sur...
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[Pool Cleaner K] What should I do if my Pool Cleaner wheelies or keeps floating at the front?
Troubleshooting TipsCheck where the floating occurs:1. First confirm whether the floating happens on a flat pool floor or in a shallow-to-deep transition / sloped area.2. If it happens on a flat su...
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[Pool Cleaner M1-AI] How often should I run the pool cleaner to maintain a clean pool?
It depends on how much debris is in your pool. As a general guideline, running the cleaner once or twice a week keeps your pool clean and reduces manual maintenance.
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[Pool Cleaner KN] Do you offer a pole for the hook, or what size pole should I use?
Our product does not include a pole. This is also common across most wireless pool cleaning robots, as pool depths vary greatly, and customers typically select a pole length that suits their specif...