Advanced Support
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[Pool Cleaner KN] Can I pre-schedule a cleaning timer on the Pool Cleaner KN series?
Please note that the KN Series does not support the AI Timer feature, and it does not allow you to pre-schedule automatic cleaning cycles.
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[Pool Cleaner KN] Why can’t the Pool Cleaner connect to the App while it is underwater?
The Pool Cleaner KN is designed to function underwater, but its WiFi connectivity may weaken or disconnect when fully submerged due to signal interference. To ensure a smooth operation, we recommen...
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[Pool Cleaner K] What kind of debris can the Pool Cleaner K Series pick up?
The Pool Cleaner K Series is designed to handle most common pool debris.Standard filter (180µm filter basket):Captures leaves, hair, small twigs, and gravel for daily cleaning.Fine filter (60µm fil...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner M1-AI series shows an error code?
If your Pool Cleaner M1-AI shows an error code, here’s what each one means:E1: Left drive issueE2: Right drive issueE3: Water pump issueE4: Control panel communication issueE5: Infrared sensor issu...
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[Pool Cleaner M1-AI] How to Set Up the AI Timer on Pool Cleaner M1-AI series?
Before setting the cleaning timer, please make sure you have selected your cleaning mode first.Once the cleaning mode is set, you can choose the automatic cleaning schedule as follows:Cleaning Time...
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[Pool Cleaner M1-AI] What kind of debris can the Pool Cleaner M1-AI pick up?
The Pool Cleaner M1-AI is designed to handle most common pool debris.Standard filter (150µm filter basket):Captures leaves, hair, small twigs, and gravel for daily cleaning.Fine filter (60µm filter...
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[Pool Cleaner KN] What kind of debris can the Pool Cleaner KN pick up?
The Pool Cleaner KN is designed to handle most common pool debris. Its standard 180µm filter basket efficiently collects hair, leaves, small twigs, flower petals, grass clippings, and even tiny ins...
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[Pool Cleaner KN] What should I do if my Pool Cleaner is spinning in circles?
Troubleshooting tips:1. Check if there is an error code, and restart the robot.2. Clear obstacles in the pool if any.3. Clean the filter basket.4. Inspect the tracks, roller brush, and impeller for...
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[Swim Jet X] Is a safety distance required during use the Swim Jet X Series?
Yes. A safety distance of 0.5–1 meter is recommended for optimal performance and safety.
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[Pool Cleaner K] How to Set Up the AI Timer on Pool Cleaner K?
Before setting the AI Timer, please make sure you have selected your cleaning mode first.Once the cleaning mode is set, you can choose the automatic cleaning schedule as follows:AI Timer Options1 L...