Advanced Support
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[Pool Cleaner K] How to Clean the Impeller
The steps to clean the impeller are as follows:1. Take out the filter basket.2. Use a Phillips screwdriver to unscrew and take off the deflector cap.3. Take out the deflector.4. Use tweezers to cle...
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[Pool Cleaner K] Why isn’t my Pool Cleaner vacuuming or suctioning any debris in the pool?
Troubleshooting Tips:1. If the robot is NOT moving:a. Low Battery:Make sure the robot is fully charged before use.b. Sleep Mode:Check whether the cleaning settings were properly saved before placin...
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[Pool Cleaner K] Why is there still debris in the pool after cleaning? Why does the Pool Cleaner have poor suction?
Troubleshooting Tips:1. Heavy debris remainsa. The Pool Cleaner is primarily designed for daily maintenance cleaning rather than removing extremely heavy debris in a single cycle.b. Run the pool pu...
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[Pool Cleaner KN] Can I pre-schedule a cleaning timer on the Pool Cleaner KN series?
Please note that the KN Series does not support the AI Timer feature, and it does not allow you to pre-schedule automatic cleaning cycles.
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[Pool Cleaner KN] Why can’t the Pool Cleaner connect to the App while it is underwater?
The Pool Cleaner KN is designed to function underwater, but its WiFi connectivity may weaken or disconnect when fully submerged due to signal interference. To ensure a smooth operation, we recommen...
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[Pool Cleaner K] What kind of debris can the Pool Cleaner K Series pick up?
The Pool Cleaner K Series is designed to handle most common pool debris.Standard filter (180µm filter basket):Captures leaves, hair, small twigs, and gravel for daily cleaning.Fine filter (60µm fil...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner M1-AI series shows an error code?
If your Pool Cleaner M1-AI shows an error code, here’s what each one means:E1: Left drive issueE2: Right drive issueE3: Water pump issueE4: Control panel communication issueE5: Infrared sensor issu...
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[Pool Cleaner M1-AI] How to Set Up the AI Timer on Pool Cleaner M1-AI series?
Before setting the cleaning timer, please make sure you have selected your cleaning mode first.Once the cleaning mode is set, you can choose the automatic cleaning schedule as follows:Cleaning Time...
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[Pool Cleaner M1-AI] What kind of debris can the Pool Cleaner M1-AI pick up?
The Pool Cleaner M1-AI is designed to handle most common pool debris.Standard filter (150µm filter basket):Captures leaves, hair, small twigs, and gravel for daily cleaning.Fine filter (60µm filter...
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[Pool Cleaner KN] What kind of debris can the Pool Cleaner KN pick up?
The Pool Cleaner KN is designed to handle most common pool debris. Its standard 180µm filter basket efficiently collects hair, leaves, small twigs, flower petals, grass clippings, and even tiny ins...