Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner M1-AI] How can I turn on the AI target clean mode of Pool Cleaner M1-AI series?
Press the AI target mode light to turn it on.
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[Pool Cleaner M1-AI] What is the difference among Pool Cleaner M1-AI models?
All M1-AI models share the same core features:1. App control2. Full coverage: Floor + wall + waterline3. AI Timer (automatic scheduled cleaning)4. AI Dual-Camera Vision: better environment scannin...
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[Pool Cleaner KN] What should I do if my Pool Cleaner KN shows an error code?
Troubleshooting Tips:1. Remove the filter basket from the robot.2. Turn the main power switch OFF, wait a few seconds, then turn it back ON again (power cycle the robot).If the issue continues, ple...
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[Swim Jet P] Can I purchase and use the iGarden Swim Jet P if I am located outside the U.S. or Australia?
Currently, iGarden officially sells and ships only within the United States and Australia.If you choose to use a third-party freight forwarder, please note that: All international shipping costs, t...
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Does iGarden offer expedited shipping?
At the moment, we only offer standard shipping within the continental United States. Expedited delivery options are not available yet.
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[Pool Cleaner K] What is the difference among Pool Cleaner K models?
All K Series models support floor, wall, and waterline cleaning. They all include App control and the AI Timer function. The main difference lies in battery capacity and runtime. Higher-end models—...
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[Pool Cleaner K] How to Clean the Impeller
The steps to clean the impeller are as follows:1. Take out the filter basket.2. Use a Phillips screwdriver to unscrew and take off the deflector cap.3. Take out the deflector.4. Use tweezers to cle...
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[Pool Cleaner K] Why isn’t my Pool Cleaner vacuuming or suctioning any debris in the pool?
Troubleshooting Tips:1. If the robot is NOT moving:a. Low Battery:Make sure the robot is fully charged before use.b. Sleep Mode:Check whether the cleaning settings were properly saved before placin...
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[Swim Jet X] What should I do if my Swim Jet X Series battery display shows an E0 error code?
Troubleshooting Tips:1. Make sure the Jet is connected to the battery.The battery display will show an E0 error code when the battery is powered on but not connected to the Jet unit.a. Turn off the...
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[Pool Cleaner K] Why is there still debris in the pool after cleaning? Why does the Pool Cleaner have poor suction?
Troubleshooting Tips:1. Heavy debris remainsa. The Pool Cleaner is primarily designed for daily maintenance cleaning rather than removing extremely heavy debris in a single cycle.b. Run the pool pu...