Advanced Support
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Recent activity by Advanced Support-
How long does delivery take?
Orders are typically processed and shipped within 24 business hours. Once shipped, delivery usually takes 3–7 business days, depending on the destination and carrier service.For pre-sale items, shi...
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[Pool Cleaner K] How do I manually start my Pool Cleaner? Is it hard to start up the pool cleaner?
1. Power On: Toggle the bottom switch to Unlock.2. Set & Start: Hold the ON/OFF button for 3 seconds to wake the cleaner (LEDs will flash). Select your options, then tap the ON/OFF button again to ...
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[Swim Jet P] User Manual
P100, P160, P200, P230 User Manual:Download Link: https://support.igarden.ai/hc/en-us/articles/5010928086430--Swim-Jet-P-Manual
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[Pool Cleaner K] Why is my Pool Cleaner’s battery life shorter than expected?
Battery life can vary depending on the Pool Cleaner model (please refer to your user manual for model-specific runtime) and may differ from laboratory test results due to real-world pool conditions...
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[Pool Cleaner K] How to Replace the Brushes
Here are the steps:1. Release the tabs from the holes, then take out the brushes.2. Install the tabs under the brush.3. Roll the brush around its holder, slide the tabs into the connecting holes, a...
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[Pool Cleaner M1-AI] Why is there still debris in the pool after cleaning? Why does the Pool Cleaner have poor suction?
Troubleshooting Tips:1. Heavy debris remainsa. The Pool Cleaner is primarily designed for daily maintenance cleaning rather than removing extremely heavy debris in a single cycle.b. Run the pool pu...
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[Swim Jet X] Will my Swim Jet X Series easily fall off during use?
No. The handle is designed with a non-slip locking structure, and under normal use conditions without abnormal external force, the Swim Jet X Series should remain securely attached during operation...
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[Swim Jet X] Can the Swim Jet X Series be installed near a skimmer?
Yes. The Swim Jet X Series can be installed near a skimmer, as long as the skimmer system and the swim jet are not operated at the same time.
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[Pool Cleaner KN] What are the 3 cleaning modes of the Pool Cleaner KN Series?
The Pool Cleaner KN Series offers 3 cleaning modes that determine which areas of the pool are cleaned and how the cleaning path is executed.1. Floor Only (Cleaning Mode LED – Green)This mode focuse...
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[Pool Cleaner KN] What is the difference among Pool Cleaner KN models?
All KN Series models support floor, wall, and waterline cleaning. They all include App control function.The main difference lies in battery capacity and runtime.Please refer to the manual for full ...