Advanced Support
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[Pool Cleaner K] How to Replace the Brushes
Here are the steps:1. Release the tabs from the holes, then take out the brushes.2. Install the tabs under the brush.3. Roll the brush around its holder, slide the tabs into the connecting holes, a...
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[Swim Jet X] Why can't I turn on the Swim Jet X Series? Why is the battery display or battery indicator not lighting up?
Troubleshooting Tips1. The Swim Jet is working, but the battery display is offThe battery display automatically enters sleep mode after approximately 30 seconds of inactivity to save power.Simply p...
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[Pool Cleaner M1-AI] Why is there still debris in the pool after cleaning? Why does the Pool Cleaner have poor suction?
Troubleshooting Tips:1. Heavy debris remainsa. The Pool Cleaner is primarily designed for daily maintenance cleaning rather than removing extremely heavy debris in a single cycle.b. Run the pool pu...
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[Swim Jet X] Will my Swim Jet X Series easily fall off during use?
No. The handle is designed with a non-slip locking structure, and under normal use conditions without abnormal external force, the Swim Jet X Series should remain securely attached during operation...
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[Swim Jet X] Can the Swim Jet X Series be installed near a skimmer?
Yes. The Swim Jet X Series can be installed near a skimmer, as long as the skimmer system and the swim jet are not operated at the same time.
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[Pool Cleaner KN] What are the 3 cleaning modes of the Pool Cleaner KN Series?
The Pool Cleaner KN Series offers 3 cleaning modes that determine which areas of the pool are cleaned and how the cleaning path is executed.1. Floor Only (Cleaning Mode LED – Green)This mode focuse...
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[Pool Cleaner KN] What is the difference among Pool Cleaner KN models?
All KN Series models support floor, wall, and waterline cleaning. They all include App control function.The main difference lies in battery capacity and runtime.Please refer to the manual for full ...
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How do I connect to a 2.4GHz Wi-Fi network if I have a dual-band router when setting up the app? What should I do if I have only have 5GHz Wi-Fi?
You can connect using one of the following methods:Option 1 – Separate Network Bands (Recommended):1. Log in to your router settings (common IPs: 192.168.0.1 or 192.168.1.1).2. Give the 2.4GHz and ...
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[Pool Cleaner K] What are the 4 cleaning modes of Pool Cleaner K series?
The Pool Cleaner K series offers four cleaning modes that determine which areas of the pool are cleaned and how the cleaning path is executed.1. Floor Only (Cleaning Mode LED - Bottom LED ON)This m...
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[Pool Cleaner KN] User Manual
KN35, KN40, KN55, KN60 User ManualDownload Link: https://support.igarden.ai/hc/en-us/articles/5351662662430--Pool-Cleaner-KN-User-Manual