Advanced Support
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Recent activity by Advanced Support-
[Pool Cleaner KN] What should I do if my Pool Cleaner battery level does not increase while charging?
Troubleshooting Tips:1. Restart the Pool Cleaner.2. Leave the charger connected continuously for approximately 2 hours.3. Check whether the battery level begins to increase afterward.If the issue c...
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[Pool Cleaner K] What should I do if my Pool Cleaner battery level does not increase while charging?
Troubleshooting Tips:1. Restart the Pool Cleaner.2. Leave the charger connected continuously for approximately 2 hours.3. Check whether the battery level begins to increase afterward.If the issue c...
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[Pool Cleaner M1-AI] What should I do if my Pool Cleaner battery level does not increase while charging?
Troubleshooting Tips:1. Restart the Pool Cleaner.2. Leave the charger connected continuously for approximately 2 hours.3. Check whether the battery level begins to increase afterward.If the issue c...
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What should I do if I don't remember my iGarden Robotics App password? What should I do if the iGarden Robotics App says that my email address is already registered?
If your email address has already been registered and you cannot remember your password, you do not need to create a new account.Please follow these steps:1. On the iGarden Robotics App login page,...
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What are the password requirements for signing up for an iGarden App or an iGarden Robotics App account?
When creating an iGarden App account, your password must meet the following requirements: Length: 8–16 charactersNumbers: Must include at least one numberUppercase letters: Must include at least on...
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[Pool Cleaner M1-AI] What should I do if water remains in the charging port? Will water get inside if the charging port cover falls off?
The charging port itself is waterproof, so operating the Pool Cleaner without the charging port cover will not cause water to enter the device or damage the charging port.The charging port cover is...
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[Pool Cleaner KN] What should I do if water remains in the charging port? Will water get inside if the charging port cover falls off?
The charging port itself is waterproof, so operating the Pool Cleaner without the charging port cover will not cause water to enter the device or damage the charging port.The charging port cover is...
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[Pool Cleaner K] What should I do if water remains in the charging port? Will water get inside if the charging port cover falls off?
The charging port itself is waterproof, so operating the Pool Cleaner without the charging port cover will not cause water to enter the device or damage the charging port.The charging port cover is...
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[Swim Jet P] What is the maximum vertical distance from the pool coping to the water surface for installing the iGarden Swim Jet P Series?
The maximum allowable vertical distance from the top edge (coping/curb) of the pool to the water surface is 8.1 inches (0.2 m).To ensure proper installation and optimal performance, this distance m...
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[Swim Jet X] Can iGarden Swim Jet be used for surfing?
Most iGarden Swim Jet models are designed for swimming training, resistance workouts, and family fun, rather than surfing. They do not provide enough thrust to support surfing activities.Only the h...