Advanced Support
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[Swim Jet X] What should I do if the Swim Jet X Series is not charging? What should I do if the Swim Jet X battery is not charging? What should I do if the battery display does not light up while charging?
Troubleshooting Tips:Check the charger indicator light status.If the charger indicator light is green or does not light up, please make sure each connector is fully inserted and securely connected,...
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[Swim Jet X] User Manual
X AIR (X20-P10) , X AIR (X25-P15), X5 (X30-P30) User Manual:Download Link: https://support.igarden.ai/hc/en-us/articles/5381833772062--Swim-Jet-X-User-Manual
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[Swim Jet X] Can the Swim Jet X Series be used in the rain?
We do not recommend using the Swim Jet X Series in the rain, as water exposure may affect the electrical connectors and connections.
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[Swim Jet X] How loud is the Swim Jet X Series during operation?
When operated correctly, the Swim Jet X Series runs very quietly. In most cases, the main sound you will hear is the natural sound of the water flow rather than motor or mechanical noise.
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[Swim Jet X] Can the Swim Jet X Series be installed if my pool has a ledge or bench?
The Swim Jet X Series needs to be mounted on a relatively vertical pool wall. It may not be suitable for installation on a pool side with a ledge or bench structure. We recommend installing the uni...
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[Pool Cleaner KN] What is the difference among iGarden Pool Cleaner series?
iGarden offers multiple series to match different pool needs:KN Series – Best Value (Easy & Affordable)Best for: Small to medium pools, daily cleaningCoverage: Floor + wall + waterlineHighlights: S...
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[Pool Cleaner KN] Why does the pool cleaner use 2.4G Wi-Fi instead of 5G?
We would like to clarify the difference between 2.4G and 5G Wi-Fi, as this can sometimes cause confusion.2.4G and 5G are two different Wi-Fi bands, not mobile 5G.For smart devices such as pool clea...
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[Pool Cleaner KN] How to Pair the Pool Cleaner KN with iGarden Robotics App or Connect with Wi-Fi_Video & Guide
Video Step by Step Guide① Download and register in the correct appSearch for [iGarden Robotics App], download, register an account, and log in.(Note: The pool cleaner KN is compatible with iGarden ...
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[Pool Cleaner K] What is the difference among iGarden Pool Cleaner series?
iGarden offers multiple series to match different pool needs:KN Series – Best Value (Easy & Affordable)Best for: Small to medium pools, daily cleaningCoverage: Floor + wall + waterlineHighlights: S...
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[Pool Cleaner M1-AI] User Manual
M1-AI 45, M1-AI 55, M1-AI 70, M1-AI 90, M1-AI 100 User ManualDownload Link: https://support.igarden.ai/hc/en-us/articles/5351679534494--Pool-Cleaner-M1-AI-User-Manual